Chuck E. Cheese — Restaurant in Wichita Falls

We arrived at CEC at 11:15, sunday sept 24th,right after they opened. The cashier was friendly and helpful. As me and my grandchildren started to play games, immediately noticed that the skee balls were not balanced, operation game not working, the milk jug game balls were stuck. I told the young man and I saw him fix skee balls. After our food arrived, we noticed ALL of the tables when you first walk in had ZERO napkins in them. I went back to cashier, and I'm assuming a Mgr of sorts was behind counter, with fuzzy unkept hair, with a dew rag on top, wearing what looked like a sleep shirt and striped tight leggings, drinking a CEC soda. It was very unprofessional looking to me. She came and refilled just our napkins, not the rest. I took my grandkids to get our drinks, and the left ice machine is empty as well as the straw dispenser. Also, the unsweetened tea was pouring out water, not tea. After we ate, we continued playing. Then we went to the empty dining room, to check out the dance floor. The carpet was filthy! Pizza under tables, dried gross stuff stuck on dance area. Mind you, we got there basically at open. At noon, only a handful of people even there, and no one in the dance area/ b day party area, ever. It was very obvious that no one had closed the restaurant down properly the night before. Also, all of the front windows and doors were gross and dirty when we walked in. The best part was the pizza was good. The girl in the dew rag and yoga pants, I sure hope she isn't your Mgr on duty. If so, that is very embarrassing for your company. Lastly, whenever I looked around, if I could find an employee, they were leaning on counter on there cell phone. So bad!! Lastly, I asked the young man that took my order and fixed the skee balls if they would make fresh cotton candy, because what was up front in the bags was shriveled, smashed and dried up. He said they could make fresh, if I wanted them to. I remember CEC back in the days. The standards have dropped, to me, to the lowest of low in terms of service, cleanliness and employees, and basic expectations. My grandkids do not know better, so they had fun. But to me, I'm 54, it was a very poor experience, and no one seemed to really care. Thank you...

Update for visit July17th 2021: the place is not too crowded but very messy! Found only 1 clean table and it had a bunch of cheetos under the table. We asked the front desk if someone could come out to sweep the cheetos up, and they said "oh just crunch them into the carpet someone will have to clean it later". We cleaned off a table near by that appeared to be abandoned. Our food was fresh, though the pizzas weren't cut through the crust and attempting to choose one ended in my child taking half a pizza. Getting someone from the kitchen to pay any attention to us was very difficult. Finally we get the pizza cut mostly through and we are happy; until we notice we have an appetizer sampler with sauced boneless wings and no silverware. They don't keep them out where the customer can help themselves so you've got to stand in line at the counter to get one. All is going well, kids are enjoying themselves when all of a sudden my husband and I get sprayed with a table cleaner of some sort. The guy laughs and says sorry but then sprays us again and it got on our photos and food! If you sprayed the customer don't laugh but do change your angle or direction before spraying again! Sucks how a good place can turn bad with 1 experience. Doubtful that I'll ever be back. Too bad this is the only location in wichita falls.

June 2021 visit:Took the kids over the weekend. Kids had a blast. The place was clean and every game was operational (1 photo booth was not). We saw chuckecheese come out at least twice (about once an hour for 15 to 20 minutes). The food was good and the kids earned plenty of tickets. I like how the ticket now load onto your wristband or play card, so they aren't easily stolen like before. I still wish the play tubes were around because as a kid that was my favorite part. My kids have no clue what it used to be like. This is not a large chuckecheese but it has enough to offer to keep the little busy and with wine on the menu it keeps the...

I bring my 4 and now 6 year old here on a regular basis, we almost always have a great experience but yesterday for my daughters 6th birthday we had a very unfortunate time with the person named Archer. I understand it was an absolute packed house that day and they had one of the kitchen staff leave sick (I appreciate the leaving if they are sick) so things were running behind. However if you are running 30 minutes behind or more for pizza we should not have to chase someone down to find out whats going on. My wife spoke to a wonderful young lady, that i didn't get the name, that explained the situation. Archer showed up 20 minutes later to explain the problem, after not being able to be found by anyone. This continued for the entirety of the party. Archer couldn't be found and my wife spoke to the same young lady. The ALMOST in the great time we have had been a problem with Archer being incompetent in every unfortunate interaction. From walking in the door and not being able to figure out how to activate cards with the yearly pass to trying to get prizes when we leave. When you pay enough to rent a completely private party from another place you should atleast have someone that is capable of handling the simplest of task. If my special needs daughter didn't love dancing with Chuck E. Cheese we wouldn't have come back after the first interaction with Archer. I do want to thank the rest of the wonderful staff specifically the young ladys that were dealing with cluster of people trying to come in but still made time to...