Starbucks Coffee Company — Restaurant in Willoughby

My daughter and I both ordered our drinks and I had a free drink code on my phone. Apparently the lady didn't know how to use my coupon so she took my drink off the order completely. I waited for 10 minutes and still I didn't get my drink. Looked at my receipt and she never ordered it. She must have been on a break by this point because she was sitting at one of the tables with a shoe box. I said you seriously didn't even order my drink? She said "I'm sorry" with a blank stare. I didn't have time to wait to REORDER. I was having a special day with my daughter and we had to get to the movies and she still wanted to shop at Target. I'll stop at the one right there OUTSIDE target before shopping from now on. WORST...

my boyfriend and I came to Starbucks at 7:15pm and were denied service from the worker. The man in front of us had the same issue. The worker said it was because they close at 8 she has to start closing stuff down earlier. I’ve been to that Starbucks at 7:45pm and still gotten a drink so I don’t know what the issue was. She also said her hands were dirty so she couldn’t serve anyone. It was just a...

I love the new location, it's much better now that it has its own parking lot and drive through. Probably my favorite Starbucks location of...