Public Storage — Local services in Willowbrook

As I sought solutions for a storage situation, I reserved a Willowbrook Public Storage unit online. Within an hour, I had a phone call to confirm and set a lease-signing appointment. Even though I had to call a few more times with questions, clarifications and rescheduling, my calls were always promptly returned and issues were continually handled with patience and professionalism. Even though she is clearly very busy in that little office, Brittany was great in steering me to the most cost effective unit for my needs, took the time to walk me through the security system and showed me to the unit. I DO suggest submitting all the paperwork and reserving a unit online...it will save you a bunch of time. All in all, this was far more affordable than any other storage in the area, and the whole experience was...

This might be the worst experience ever

First month was supposed to be “free” They charged me 90 dollars for move in fee and then they were supposed to refund me some amount of that because I switch the storages on the first day and they overcharged me and guess what, they never refund me. I rent storage on 28th November so first month was free and from December 29th till 31 they charged me 130 dollars and one day late fee 57 dollars because agent didn’t put automatic payment even if I told him to do it in the first place.

And by the way - most rude and disrespectful agents works in customer service department.

Long story short - stay away from...

Had an excellent experience with Public Storage! Manager Diona and Associate Shahidah were FANTASTIC!! Went to close out my account after 18 months to find the door to my unit malfunctioning. They were terrific about not charging me and gave me a generous amount of time to move once the repair was completed. They always kept me informed with phone calls, and I could not be more pleased with my experience!

Diona and Shahidah are a genuine pleasure to work with and kudos to Public Storage for having such practical, professional and attentive staff!

Thanks, Ladies, and I'll always look to Public Storage for my storage needs and...