Delta Hotels Chicago Willowbrook — Hotel in Willowbrook

DANGEROUS HOTEL! I implore anyone looking to stay here to please go elsewhere, as this hotel is a risk to physical and mental safety. My family was verbally abused by the manager, Wiqar Khan (Ricky), who was also physically aggressive towards my mother and sister.

FATAL CHILD ACCOMMODATIONS! At the time of making this reservation, I confirmed that the hotel has pack and plays available, as I have an 11 month old child. Over the phone, the employee I spoke with assured me there would be a pack and play waiting in the room for us. Upon arriving at the hotel, the front desk employee stated the hotel does not have any sort of crib-type accommodation. Stunned by this (as all hotels are required to have safe sleeping accommodations for every guest - including babies), I asked her what solution she could offer me. She told me to - this is not a joke - put my 11 month old infant on the couch in our room with a comforter around it in case he falls off. Stunned, my husband stated that this is how children DIE, by falling off surfaces, being strangled by something such as a comforter, or suffocating! It took multiple conversations with the staff for someone to finally bring us a pack and play (because yes, they did have them available for families traveling with young children).

STAFF CANCELED OUR RESERVATION! On our second day, a staff member called my room to confirm our reservation. This confused me, as I had already checked in and spent two days at this hotel and did not understand why a confirmation would be needed in the middle of our stay. The staff member provided no explanation and was very rude on the phone and hung up curtly. The next day, my mother received an email regarding check out procedure. With three more nights booked at this hotel, we assumed this was some sort of communication/tech error, but upon speaking with the manager, Ricky (Wiqar Khan), who was at the front desk, we were told my mother had been checked out! Again there was absolutely no explanation for this, not even an admission of the hotel having made a mistake, nor an attempt to remedy the situation.

WIQAR KHAN (RICKY) IS ABUSIVE! Ricky, the general manager, told my senior mother she would simply have to pack her bags and leave - in those exact words. My mother showed him her reservation confirmation which was for an additional three nights and Ricky insisted that my mother leave! Ricky simply stated that the hotel is booked and my mom would have to go elsewhere, which was infuriating considering my mother's reservation had been made months in advance and she had proof of the fact that her reservation was for several more nights. Attempting to help my mother, my sister tried to reason with him. Needing to be away from this horrible environment, my sister informed Ricky we would all (6 people in 3 rooms) be checking out. Ricky's response was that we would have until noon to do so or else be charged for an additional night. Given that it was 11:30am, my sister stated we would need more time considering we have a baby, to which WIQAR KHAN, RICKY, YELLED AT MY SISTER WHILE LEANING OVER THE DESK, POINTING HIS FINGER IN HER FACE SAYING "I'M THE BOSS; I MAKE THE RULES; NOT YOU!" My husband jumped in front of my sister to protect her as he feared she was about to be physically attacked by this man.

FRAUDULENT CHARGES TO CREDIT CARD! Needless to say, we all packed up our things as fast as we could to be away from this abusive monster of a person. This is not the case of bad customer service, but a man being physically and verbally aggressive towards women. My sister and her husband had Ricky print out copies of our shortened reservation dates, including the fact that we would not be charged for the remaining nights, given we checked out before noon. Three weeks later, we all found we had been charged for additional nights at this hotel, even though Ricky himself literally printed out documentation that we would not be charged. This does not seem like an innocent error, but an intentional attempt to steal funds...

This entire building should be shut down and demolished. My experience here was horrifying, dreadful and absolutely disgusting. I stayed here on June 26th 1 night. After booking the room. I came to the front desk to ask about the pool. I wanted to bring my kid up there to swim it was blazing hot that day the lady told me it’s not available because it’s being renovated. I asked her if she knew when renovations for the pool to are expected be done. She said she doesn’t know. Thought that was strange but I carried on, thank goodness I didn’t bring my 7 year old I decided to invite my friend to keep me company.

Me and my friend took a walk around the building we found the pool located behind the building. There was absolutely nobody outside or near the pool it was 5am we wanted to enjoy the sunrise view. Pool was covered up. We didn’t realize that half of the hotel building is completely abandoned, it was extremely sketchy, the windows were covered up with bed sheets, cardboard and pieces of wood. It was such an eerie and unsettling feeling walking up towards the pool. I then realized why they don’t have the pool open. Pool was facing the empty abandoned part of the building view which is the whole entire side that they’ve neglected completely.

What is this hotel trying to hide? If half of the building is not being used why are staff trying to cover up those windows? That entire side looked like a zombie apocalypse building from a movie. I started feeling nauseous standing near the pool, the energy in that specific area started to change after I said out loud this place doesn’t feel right and the atmosphere/air felt extremely heavy my friend agreed with me our initial plan was to lay out on the grass and enjoy the sunrise but changed our minds we both didn’t feel safe nobody was there it was such a strange feeling.

It gets worst… as we are walking in the hallway back to the room ( never in my life have I experience this feeling) my whole body went into a severe panic attack out of no where. My vision was going fuzzy all I saw was black and white, going in & out my head was spinning like crazy. I lost complete balance while walking, couldn’t walk straight. (Didn’t drink, I was completely sober) I fought so hard to catch my breath. Chest and shoulders felt heavy. It felt like a spiritual attack I was fighting for my life in the hallway trying so hard not to black out. there was a tiny voice in my head telling me not to pass out or fall the overwhelming feeling was trying so hard to take over my body. I felt my body shaking and giving out. I had to kneel down against the wall trying my best to shake that feeling off of me. my friend didn’t know what to do she was freaking out and confused because I was just fine and talking to her a min ago. I couldn’t walk anymore my body and legs completely gave out. she picked me up and carried me back into our room. My body was swaying back and forth. I was proud of myself for not blacking out.

I felt better as soon as we entered our room… the whole attack went away.. me and friend were up all night so I figured the panic attack happened due to lack of sleep…. I layed down to rest for a bit. I was laying underneath the comforter about 15 min while I was asleep my body automatically woke up with a jerk of energy (something made me check the blanket using a flash with my cellphone. I whole heartedly believe the voice in my head was God warning me. Cause how would I know to check the blanket with a flash?!!) I’ve never thought to check the blanket because it looked clean to me completely white from both sides. When I used the flash under the blanket i screamed so hard and ripped comforter off me in horror. All I saw was huge dry dirty old dark red and black specs inside the entire comforter it looked like dried up blood or insects. couldn’t believe my eyes I took the flash off to show my friend she took a picture while I had the flash on i turned off the flash and took another look (Click comment section to...

We recently stayed at this hotel for a weekend getaway with another family, and while the hotel does have some kid-friendly features, a few key details left us feeling disappointed—especially for a place that markets itself toward families.

First and biggest issue: Room placement. One of our top priorities when booking was having rooms next to each other, since we were traveling with kids and wanted to coordinate easily between both families. To our surprise, upon check-in, we were told that room adjacency must be specifically requested in advance—which would be understandable if that information were clearly communicated at booking. Unfortunately, there was no indication on the website or confirmation email that we had to call ahead for this. Instead, our rooms were placed at completely opposite ends of the floor, which made coordination with the other family frustrating and unnecessarily difficult. With toddlers and young kids involved, proximity makes a big difference.

The good: • The hotel is clearly geared toward kids—there were fun themed areas, a safe atmosphere, and friendly front desk staff who were understanding (even though they couldn’t fix the room issue). • The towels in the bathroom were surprisingly soft and plush, which is a small but appreciated touch when you’re traveling. • The on-site breakfast was convenient, and there were plenty of kid-friendly food options like waffles, yogurt, and cereal.

The not-so-good: • Besides the room placement issue, the bathroom setup was also a bit awkward. The shower curtain was noticeably short—it didn’t fully reach the edge of the tub, which led to water getting all over the bathroom floor after every shower. Not a great design, especially when managing young kids and slippery tile. • No adjoining rooms available, and staff had no authority or flexibility to adjust bookings on-site, even when availability seemed possible.

Final thoughts: Would we stay here again? Maybe—but only if we confirmed everything by phone ahead of time, including room proximity. This place could be great for family trips if they improved communication around booking options and fixed some of the small-but-frustrating bathroom details. Until then, just know you’ll have to do a little extra work to make your stay truly smooth and...