The UPS Store — Local services in Willowbrook

I’ve always had friendly and helpful service at this location. They are quick and even open the door for you if you need an extra hand. I am in and out in seconds. I very much appreciate this location and it is my go-to! Come prepared with what you need to send. If you are offended by UPS charges, know your options ahead of time. Your local library charges for printing and copies too by the way, so use them if you don’t want to invest in a low cost printer. Save boxes and repackage without having to buy one. Remember that this is a business that customers patronize (not a charity). They have rent, overhead and supplies costs, and just because somebody doesn’t put forth their own effort doesn’t mean it’s the business’ responsibility...

I return my Amazon packages here all the time and usually have a great experience. This time, I believe I interacted with the owner, and unfortunately it wasn’t the same level of service I’m used to. There was no friendliness at all. When I asked if there was a garbage where I could throw my bag away, he just pointed to the trash can outside.

As a business owner, you should hold yourself to the same standards you expect from your staff. Customer service matters, and the interaction today...

Brought a small box in for shipping; approximately 14" x 5" × 8". Weight approximately 6 - 7 lbs. Shipping to Florida. Cost quoted; $44.00!!! That was their lowest price as we didn't need any special handling or expedited delivery! Took the same box to US Post Office. Cost was $16.00. Needless to say, we won't be utilizing this UPS Store location for any shipping purposes.

However I will say this, the people working there were very friendly and courteous. To bad they are so...