Geek Squad — Local services in Wilmington

HUGE SHOUTOUT TO TREVOR AND ZANDER!!! First off the store was closing in 10 minutes when I show up and tell Zander my iphone situation. I kept apologizing to having him still be there and he kept reasuring me it was not a problem. So grateful. However in helping me get my phone back to be able to work he lost all my data due to the recall on my phone. Now I must add I called a local "iphone store" and explained my situation to which I was told with that recall I truly have lost everything and even if I stopped by he said he would not be able to do anything. I then show up at the Geek Squad counter and meet Trevor and ask him if he is a magician? He asked me what was going on, and after I explained it all he said and I quote " it does not matter how long it will take I will get it all back for you"!! True to his word HE DID! To say I am grateful is an understatement, I was moving the next day out of state for a new job and losing all my contacts would have been a disaster, I can't thank them both enough. I had wanted to bring them a present before I left but ran out of time. Next time I am there that will be on my list to do. They should be recognized as 2 employees with OUTSTANDING customer service. -...

I made an appt. to get memory added to my laptop. I walked in and registered and the woman at the counter took my laptop in the back and I waited 10-15 mins. She brought it back and said the tech said it can't be added to this Lenovo model. The memory is soldered in and can't be changed. I called the company I bought it from and they said, yes there is soldered in memory but there is either an open slot or it may have an 8 GB chip you can take out and replace with a 16 or 32 GB. I had him send me the 32 GB module. I watched two YouTubes and opened up the laptop. I figured if I got into a pickle, I could bring it to a local repair guy (no time to mail it back as I start classes this week). There was no additional module in place. I snapped the new one in and replaced the back. The hardest part was taking the back cover off and replacing it (back to front and then front to back). I booted up and there is my 48GB RAM. Disappointed that they claim it couldn't be done and I wound up doing...

So I am a retired Network Admin. A friend of mine living out of state took their best buy bought laptop to the geek squad. Reporting to them that browsers were closing on their own. Best Buy charged $200 to load their anti virus, run a scan with it and run ms updates. I get a call from my friend that the laptop to is still closing browser windows. Upon remote examination I find that windows/temp and user temp folders were never emptied. Also browser cache was not cleared. I also loaded Malwarebytes free version. When the system was scanned 2196 malware trojans were found. Really Geek Squad! $200 for nothing. I wish this were the first time I heard of issues with them but it is not. Beware consumers! These are minimum wage ppl working on your computer. Many of them barely got out of highschool. This is not a sales pitch for Malwarebytes or my abilities. It's a headsup to bad business practices and...