Mattress Warehouse of Wilmington Monkey Junction — Local services in Wilmington

UPDATE: It's been 2 months since making my original review. We've had the mattress for about 6 weeks now, enough time to test it out. Unfortunately the mattress we received seems nothing like the one we picked out in the showroom that day. The quality of ours seems fairly poor, and lumpy. I noticed on the day of delivery that the middle of the mattress had a noticable lump in the center that was higher than the rest of the bed, but I didn't think much of it because I felt confident that this place wouldn't sell faulty items. We laid the mattress flat on the floor to make sure it wasn't our bedframe, but the lump was still very noticeable. Maybe we just so happened to receive a "faulty" bed, I'm not sure, but I am hesitant on exchanging it for a similar one. We will be contacting the store to discuss having this issue addressed. We paid the mattress in full the day of purchase, and we don't feel as if we've gotten our money's worth! • Will post an update about how this turns out so that future customers can be aware of how this place handles such issues or other customer concerns. (Photo #1 is mattress we chose in store & Photo #3 - day of delivery, difficult to see center lump due to angle)

Original Review:

We've been in desperate need of a new mattress for some time now, and thanks to these guys we were able to go right in and find the perfect mattress! Walked out spending less than a thousand dollars, and...

Today, my husband and I made a visit to the mattress warehouse in hopes of finding a nice mattress. We were greeted by Dawn who was very helpful in providing us the information we needed. She used their wonderful computer program that helps narrow down your choices to mattresses that best fits your needs. We both have some issues with our backs and this was so helpful when trying to select a mattress.

After trying out 4 mattresses, we picked a Kingston Holly Trace plush queen mattress. Dawn also explained the advantage of having an adjustable bedframe which made a world of difference.

While we were waiting for Dawn to assist another couple, I tried out another different full-size mattress for our guest room. It was so comfortable that we ended up buying a second mattress as well!!! If you’re looking for a mattress, and you would like the best information in order to make your own choices without any upsell, I would highly recommend a visit to see Dawn at the...

Mark was an absolute joy to work with in selecting the right mattress out of an overwhelming number of options on display in the store. He began by asking me a number of probing questions to gain an accurate understanding of my sleeping habits and sleeping problems to define my needs in a mattress and then immediately led me to several options to try out that he felt would address my needs. I found the perfect mattress FOR ME in less than 15 minutes. Mark then presented several payment options allowing me again, to make a selection that worked best FOR ME. I was out the door in a little over 30 minutes feeling more confident and comfortable with this mattress purchase than I ever have. The reason -- "Mark" at Mattress Warehouse in Monkey Junction, Wilmington....