Verizon — Local services in Wilmington

Been a customer for years; first time was when I had some questions about the newest phones & plan options. Good, solid company that’s conveniently located. Large enough store to have good selection yet not too big to where you feel like you need to take a number & hope it gets called within 30 minutes. I’ve gone there to switch providers, add/transfer lines & to buy/trade phones. These guys are on point. Most recently I had the best experience & wanted to share. Soooooo... about 3 weeks ago, after spending 30 of the past 48 hours on the phone with Vzw and Assurion & their 9 diff Cust Svc Reps trying to simply activate my sons new replacement phone, I rushed to Victra on a random weeknight. I was praying maybe someone there could help & hoped to get there before they closed. In that 30+ hours, I’d had (none of which were requested or wished for) a prepaid line added onto my acct (?), my sons phone’s # changed, my fiancée’s calls being forwarded to MY line, incoming calls blocked on my sons REAL line and random charges on my acct of $85. Well, in 7 SECONDS the 2 guys at Victra identified the problem. I had received a “dud” of a SIM Card. That’s it. THAT was the problem. They swapped em out AND took the time to make sure the phone was activated. Before I left, they helped & supported me until I was comfortable with where i was at in terms of my acct and the other lines being back to where where they should be. So, maybe 10-15 minutes & everything was back in order like it should’ve been 47 hours prior. I’ve been in Cust Svc & HR Mgmt for over 20yrs and can attest to Victra being the poster child of excellence in customer service. I wish i could remember their names (one had previously worked at a Vzw call center) but I’m hoping them and their Managers see this...Thanks you guys. So much....

This verizon wireless authorized (Victra) retail store was not nearby my home (20mi). In fact there are 2 stores within 5 mi.

The reason i had gone to this store was due to a friend's suggestion and was assured i would be given a discount. But after an 1 hour the sales person said she was going to lunch. Then after choosing a phone, asking questions about the phone and cell plans we finally got to the purchasing part and there wasn't a "DISCOUNT" on the phone, instead she kept pushing but was being OVER CHARGED FOR the phone i could have gotten over $150.00 cheaper by buying online, but they DO NOT ACCEPT CASH. PERIOD! And was told especially being the Christmas holidays and they stated it perfect opportunity for counterfeit money to be passed. WHAT?😯 UR KIDDING ME, RIGHT?🤔 Since WHEN did we become a complete CASHLESS SOCIETY?! Needless to say i walked out w/out a phone, with my "useless cash" 💸 anđ a valuable lesson. What a complete waste of time and gas. But in the end i won. Now, that is why a lot of people shop online: convenience, no pressure sales ppl to deal with their bs and free 2 day shipping. Click,...

I came into Verizon wireless at 5330 today with a brand new galaxy A35 with service from metropcs and I told tayshaun B that I wanted to change carriers from metropcs to Verizon. He told me about the plans and I chose the $45 plan. I paid $91 in total and then after he took my phone in the back he said' it's locked ,and has been reported lost/stolen.That was a total lie.ive had that phone for 2 months and it's been with me every single day. Then he tells me I can't get a refund. Why did he not tell me that before I paid and checked to see if it could be unlocked BEFORE HE TOOK MY MONEY! THAT IS VERY SORRY FOR SOMEONE THAT WORKS FOR VERIZON WOULD DO! Now I'm out of $91 all because TAYSHAUN B WANTED TO BE A SORRY POS !HE NEEDS TO BE FIRED!And when I asked him why didn't he check to see if it could be unlocked BEFORE HE TOOK MY MONEY he couldn't or wouldn't answer. And his white old hag of a coworker said' it wouldn't tell him that' yet. Well he could've checked before he...