Nelson's Furniture — Local services in Wilmington

It saddens me to write such a negative experience since I was so hopeful about the furniture I purchased. My intention is to not discourage anyone from shopping here but to forewarn what you most likely will experience. I ordered a sectional and a chair was told 6-8 weeks maybe 10. So as I approached my 12th week with no couch I needed some answers. Each person I spoke too had a different answer, they didn’t know when the truck was coming, and basically blamed the truck driver. See they had no problem speaking ill of a truck driver but were elated when a truck driver spent almost 3,000 on furniture. When I got attitude, the run around, lie after lie I took matters into my own hands. I called the manufacturer, southern motion, and all I found were more discrepancies in the employees at Nelson’s story. I’d rather someone say “I don’t know” than to insult and flat out lie to me. I told them, I was going to return my items within minutes I received a call to set up delivery when I already knew my items were most likely not coming. I was also offered $50 off of my already free delivery (not sure how that works). I love supporting small businesses, I love spending money in the small town I live in, but this time it bit me in the butt. I went to another store and will have my bigger, power reclining couch in my home In 3 days, and it was cheaper than my small, manual recliner I bought at Nelson’s. Maybe an “I’m sorry” or a little honesty would have gone a long way. I do appreciate my full...

This place has the WORST customer service! We purchased a leather sofa and recliner in June, 2012. They delivered it and set it in place in our family room (on our newly installed oak hardwood floor). During Christmas, we re-arranged the furniture and when we moved the recliner, we noticed our new floor was very badly gouged. I tilted the recliner on it's back and noticed that 3 out of the 4 feet had plastic protectors on them. The 4th did not and the steel frame of the chair was rubbing and gouging our floor! We contacted the store and tried to send pictures - they don't have email. The woman we were dealing with said she would send someone out to touch up the floor. When he arrived, he said it was too damaged for him to do anything. When I called the store back, the woman said there was nothing they could do. So now we will have to pay to have our floor fixed. We will never shop...

bought Ashley leather furniture set a year and half ago leather peeling off. Paid a lot of money very disappointed. not backing up the quality of the furniture. I had a previous leather set for 20 years and it never wore off like this set. I'm sure its not going to be very long that it will only get worse. Called Ashley furniture and the said if we had purchased from an Ashley store they would replace it. too bad I didn't purchase straight from the source. lesson learned. 6 weeks prior to that I had ordered a different couch upholstery fabric when it came in I was told that frame was cracked upon delivery. that's when we went in and purchased the leather set. they had to replace the recliner it was busted and leaning sideways. I'm am so disappointed to say the least. I have bought furniture there in the past with...