Geek Squad — Local services in Wilson

Set appointment for battery replacement for my IPhone. During making the appointment I give my phone info. Needless to say, I show up on time, they get me checked in promptly. They run a diagnostic check, all to confirm what I already knew….I do in fact need a new battery. Aghast! They don’t have any batteries! Lol couldn’t they have just acknowledged that during me making the appointment??????????? They did let me know there are other businesses in town that “probably” can replace my battery! SMH lol waste of a good...

I went to Best Buy in Wilson, NC today for a 3:00 appointment with the GEEK SQUAD. Dustin Peachy was the "Geek" who helped me. He was extremely kind and professional. He was beyond knowledgeable. I entered the store so frustrated with my "broken" computer. Dustin " fixed it" quickly and helped me to understand what had happened and what to be aware of when using it. I hope Best Buy gives this guy a raise! He...

Went to have my new iPhone 16 factory reset. The guy has my phone no longer than 5 mins, does nothing with it and then says there isn’t anything he can do and that I would have to contact my carrier for a replacement phone. After that, I went to a friends who let me use iTunes, and was able to factory reset my phone in under 10 mins no problem. Terrible...