Staples — Local services in Wilson

3 times a charm that I've learned my lesson. The last 3 times I've uploaded documents online through Staples' website and provided "instructions" to follow when printing, the print associates of this store have ignored or completely botched printing off documents, either in the wrong order or forgetting to put the documents in a binding coil, despite me choosing option (Step 2 section) for a binding/coil on the website.

Today, 12/27/22, I gave the benefit of the doubt for a 3rd time and conducted an online order to print off about 60 pages of documents, in a binding coil with 5 "TAB" pages as I needed this for an important upcoming presentation. Upon arriving, I was handed a package, yet again, of simply the store associate(s), printing off all 60 documents as loose papers in a package. The final price however, was of what I initially requested, which was to have the documents binded/coiled and actual tabs in the document sections.

There were no coil/bindings nor any tabs present. I stated to the associate that I had requested a coil and tabs, but somehow, she stated that they did not see that I had requested for tabs or to have the document coiled. The final amount I needed to pay for this though was still reflected by the price. After pointing that out, I was then advised the information (instructions) was on the "last page" for including the coil/binding and tabs was somehow missed by the store and they did not "see that part". The last 2 times of coming to this same store after making an online print order of bind/coiled documents, I was was advised SAME story by other print associates, that somehow, the instructions provided to them from the store's own website, they DID NOT READ those instructions, which is quite concerning.

The store associate elected to "fix" the issue with the missing coil/binding and after waiting a few minutes, I received the document in the package. I simply paid for the package and left the store due to some frustration of this issue happening now 3 times, but I did not show this frustration in the store out of respect for the associates.

I was under the assumption she would also fix the tabs as I mentioned this as well, but unfortunately, I did not check the document before leaving and I should have because after reviewing when I returned home, some of the pages were somehow out of place and the "tabs" were printed on regular document pages instead of actual "tab" pages. So, the text that supposed to go on the tabs, are printed on regular plain paper, making the "tabs" completely ineffective since there are no tabs on plain paper sticking out from the documented booklet.

At this point, I do not even feel like going back to this store again and would rather eat the lost $$$. I gave 3 separate chances and the benefit of the doubt for this store and each time this month, it has backfired. I understand places are short-staffed in 2022 these days and things are different than they were 3+ years ago. I understand; however, when store associates openly admit to not fully reading instructions written in plain text on customer orders from the company's own website online that reflects what they've paid for, that is very concerning. Lessons learned;...

On July 25th, I visited the Staples location in Wilson, North Carolina with my boss. While we were trying to understand the printing process, we approached an employee named Laney for help.

Instead of assisting us like a customer service rep is expected to, Laney told my boss, “The instructions are on the card,” and followed that with “I’m busy,” making it clear she wasn’t interested in helping us.

When I respectfully spoke up about her dismissive tone, Laney said, “I’m not going to do it for you,” then walked away without explanation, professionalism, or a second thought. Her attitude was not just unhelpful — it was intentionally rude and completely unacceptable.

As two Black men, this experience felt all too familiar — being dismissed, talked down to, and made to feel like our presence was inconvenient. We were not asking for special treatment — we simply asked for help navigating a service.

I am filing this complaint because behavior like Laney’s cannot be ignored. Racism often hides in tone, attitude, and how people choose to treat you — especially in customer service settings. It’s not about whether she did the job technically — it’s about how she weaponized rudeness and indifference toward two paying...

False advertising! Went by here to pick up an office chair for the better half. She found one she liked on a stack out with a price of $72 and change. When we got to the register the chair rang up at $179. The manager (Troy) was called over and said no it's only the grey version of the chair I picked up that was on sale (we got the black one). Took him back to the stack out and yes there was 4 grey chairs there but in the same stack out there was 4 black chairs with only one price that was above the black chairs! I asked Troy why were the back chairs in this spot with $72 price tag if they were not $72. He said they didn't have anywhere else to put them so he placed them here since there were the same model just different colors. I could understand if there were 2 price tags, one for the black and one for the grey, but there wasn't. Only one price tag above the black chairs. My warning is to make sure you check the price before you pay for something. You could pick up a chair thinking it's $72 because that's what the tag says get to the register, be distracted and not paying attention and get charged more than twice the...