Kids Quest at Boulder Station — Local services in Winchester

Wouldn't take my kids back here again. Left my 3 year old and 9 year old for 4 hours. Paid $93 dollars, and my oldest said she didn't like the place, the staff was rude and there was no super vision, and my daughter walked away with her head hurt. Here are the things my 9 year old told me she saw while there for 4 hours.

*no bathroom stall doors. She said the bathrooms are wide open so anyone who walks by has view of all the stalls, no doors on the stalls so boys and other older kids can walk by or stand there and watch you use the bathroom. She was so uncomfortable she held her pee in as long as she could before she had to use it.

*no supervision or discipline, she said there was a kid who looked to be 4 or 5 throwing the hard hats. He threw one at a little boy so hard it bounced off his head and struck my 9 year old in her head. The other little boy was crying and my daughter was the only one paying attention and tried to soothe him. When she went to find a staff member the staff member didn't check on her head or the other little boy. Instead she made my child sit down and watch a movie while the kid throwing things got to keep playing. No ice pack was given or any TLC to my child or the other hurt little boy.

*no supervision at all. My 3 year old was released with black paint all over her face, in her hair, her hands, arms, and all over her clothes. I asked my daughter what happened and she said some other little girl was painting my daughter. When my 9 year old saw what was going on again SHE had to ask the other little girl to stop and find a staff member to tell them she was being painted on. The staff member didn't clean my daughter up. She told my 3 year old to go clean herself up in the bathroom and then walked off. My 3 year was never even shown the bathroom to go clean up. But who let's a 3 year old in the bathroom alone to clean themselves?

*no potty assistance. I told the lady at the front when I checked in that my 3 year old is potty trained, but when she plays she holds it too long and will have an accident if she can't make it to the bathroom in time. The lady assured me that wouldn't be a problem. She said they have a potty reminder set up so every 30 min to an hr someone would ask her to take a potty break. That never happened. My child was soaked in pee for the 4 hrs she was there and no one said one word to me about it. I didn't notice till we got back to our hotel. My 9 year old said my 3 year old never even saw the bathroom, no one came to check on her or ask her to go potty the whole time they were there.

My 9 year old said that the women that were suppose to watch them weren't watching anyone. They just sat down eating stuff. She said it was crazy in there like kids just run wild and no one does anything about kids fighting or being mean. She said when she would try to get there help they would just make her sit down for a movie so she stopped telling them anything because they were not helpful. I felt so bad that they didn't have a good time. Especially for the price I paid. I expected much more from this place.

This place is the equivalent of Chuck E cheese minus the pizza and entertainment. Zero supervision or any kind of care from...

If I could rate it with zero stars I would have. We have been coming to Boulder Station Kids Quest for years and have watched the staff change throughout them. The ladies they have working there at the moment are extremely rude. It was brought to my attention by my child that the staff is mean to them as well. While playing basketball my child was approached by another child to place bets while playing. She is only 6 and had no idea what that meant, but still wanted to play. I asked the staff about the policy on letting the children place bets inside of there establishment and, was told it's "harmless", to which I responded that I do not want my child being taught how to play like that. I bring them there to have fun, not to be taught how to gamble. I have brought them back one time since then and my child was bullied and hit by another child, right in front of the staff, and they did nothing. I once again tried to address the situation and they couldn't care less. This place never used to be this bad. The staff will be the reason we will no longer be going here. I would also like to follow up with corporate as soon as possible. We've been to multiple locations and have never had any issues, this is by far the worst Kids Quest you could bring your...

My daughter and son visited Kids Quest this past Sunday, and today, Thursday, woke up very VERY sick. She doesn’t go to school, and also no one else in the house is sick except for her. The only place she has gone outside of the house is here. We are currently awaiting a PCR to tell us if it’s covid. Hopefully it is not, but if it is, there will be an even bigger issue. We have had zero problems with sickly children at GVR or Sunset. If your child is sick, please don’t bring them to play. You are a bad parent if you do so. You expose the staff and other children and families when you are inconsiderate and incompetent as a care giver and supposed protector to your children. Kids Quest, please do better visual screening, more wipe downs, and better hand washing while you have kids in your care. This should be...