Great Rooms - Winter Haven — Local services in Winter Haven

Worst place !! The manager Josh is a liar! Went and picked out a sectional , was told the couch was brand new paid my down payment and the couch was delivered . The guys brought it in my house and one of the delivery guys were like you can connect the sectional together when we leave . My husband tries to connect the two pieces together and it was broken . So after calling and having the guys come back over i find holes on the corners and the front of couch where they had the cushions hanging over to cover them . Called and the "Manager" Josh about the holes . Was told dont worry we will order you a new one . Keep that one untill it comes in , in abot 7 -14 days . 2nd week they call for payment , i didnt answer . 3rd week still no new couch, they call for payment . I answer and tell them i am not paying untill i get the new couch . I didnt want to keep this one in the first place because of it being used and having holes . The employee says we are coming to pick up the couch , i said well ill give my payment when i recieve the new couch i was promised , oh well Josh decided he did not want to rent to you guys anymore so there is no new couch . Well then yall can come pick this one up on my time when i am home ! Worst service ever will never reccomend this place...

Ok I take my good review back this company used my debit card with no my consent… asked me to take my review down to keep them looking as if they are a great company.., fast forward to today before office hrs open I get a call from workers personal cell phone regarding a payment… told her I’ll be in some time today..she text me back this ……Valencia this is Blanca I didn't have a chance to Ask you around what time because a 5 PM we are turning all the late accounts to the authorities like really this company is a joke I brought my entire living room cash from them expect my table which I willingly pay a mouth in advance agreement is only for every two weeks I’ll never in my life rent from this company again .., never fall on hard times cause they will call text from personal numbers and threaten you with the cops 8:58 this morning office not even...

I had problems before with great rooms and their management because I had previously order a double washer and dryer and it was delivered damaged. I call the store and they assured me they would send another out soon as possible. But a month went by and I still couldn’t used the equipment. So I turned it in. I recently went in to make a new purchase of something else and met a young lady by the name of Karla. Her customer service skills was beyond that of what expected. She was kind and polite. I will be telling others about my experience. Great job Karla and the...