Spark'd Dispensary + Lounge - Winthrop Harbor — Local services in Winthrop Harbor

I have 2 cards on file for my med card, one that expired which was my temporary and my current one that expires 2 years from now. Im going through so much to even qualify to get the card so I expect a certain level of respect and not be talked down as a child when I forget the card. I usually never have to show it since its on file but for some reason the lady gets confused by a old expired card on record and doesnt consider hey wouldn't the one that hasnt expired be the correct one? Guess she'd rather talk to me like a kid and make me feel a certain way. I would rather her stand on principle and make me get it then talk to me how she did telling me she'll let it pass this time with an attitude. If she even had an idea what conditions you need to qualify maybe her tune would change. I would say 99 percent of everyone working there is utterly awesome but there are some with horrible attitudes. If she had said it with less attitude I wouldn't be writing this. There needs to be a customer service training implemented. There needs to be a level of respect given to medical card holders that is non existent. Rise in mundeline really shows their respect to card holders but its too far for me to drive. I get treated like any other person at spark and less than if a problem happens like my pass port not scanning. Most are cool but theres a guy telling me to get a different id, well its a government id and its what I have at the moment i shouldn't be made to feel like im causing problems when rise has a machine that scans it perfectly every time. Your workers dont consider cannabis patients as special but made me feel like a inconvenience...Well ill be going to buds and ritas from now on unless strawberry short cake is in...

Edit: updating my review ... got an email response from Evan, a manager at Winthrop. Took ownership, apologized, and says they're giving me double credit. Also, got back to me quickly!!

So I'm satisfied. If anything goes sideways from here, I'll update.

I'm leaving my original below though. I'm truly worried about WANA's packaging. I'm hoping Evan contacts them, and that WANA makes effective changes.

Original - I've been really happy, until yesterday. They messed up my order really badly! What I got wasn't even on their menu, but has stupid super similar packaging (FAST vs STAY asleep Wana). What I got (FAST alseep) has 20 mg instead of 100 mg THC! WORSE for me - it has MELATONIN! Melatonin gives me nightmares!

So I didn't realize the error until I was home. Now, I've had to send an email because the phone number is just a recording telling me to use a web address that wasn't even correct to contact them. I found a "contact us" buried on their regular website, which feels kinda shady tbh...

Heck, the budtender even got the options for purchase wrong, but I'd dismissed it as minor. I guess I should have taken that as a warning sign 😤😭

I've sent the email with details. I'll update when AND IF they get back to me.

I really don't want to take time I don't have to drive back there, but I will if needed.

I'm assuming I can update this review, but if not I'll post a second with...

My husband and I had found a sale on 7g’s of shake that was described on your site as a sativa strain, so I got my limit of 14g’s as a non Illinois resident. Now, because we live in Racine Wisconsin as soon as we receive our product we lock it in the trunk of our car to transport home. When we got home because we had never tried this brand before I decided to try and familiarize myself a little bit better by reading the packaging in more depth than just the usual skim over. Upon doing this I discovered that this product was not a sativa strain but in fact a indica dominate hybrid( I DO NOT DO INDICA). Called Spark’d and described the situation and explained that the product had not been opened and the seal was still intact. It was then explained to me that once a product leaves the building it cannot be returned. They explained to me that because of the amount that we had spent we would have to email the “big boss” for a credit to be issued, which is understandable. I reached out to the “big boss” with this issue never received a response. Such poor customer service within the Spark’d company. With them setting their prices as high as they do they can’t afford to have poor customer service. Do better or lose customers and I will be...