Altitude Trampoline Park — Local services in Woodbridge Township

Totally UNSATISFACTORY experience!!!!

Sat. Feb. 20th, 2020 we had a table reserved at from 2.30pm to 4.30 pm for our daughter's 2nd birthday. On the way to Altitude we hit traffic on the parkway due to an accident so we call to inform that we were late; they appreciated the call and ensure they would have passed the message along. We get there at around 2.35pm and we are told that we have to sign the waivers for all the participants which, being 10ppl, requires a little bit of time. It's now 3:00pm when we finish the check in with the Party Host (Dyquan) so I ask if they can kindly extend the duration of the party for the 30 mins we wasted between check in and the traffic (I even propose to pay for an extra hour, but my proposal gets denied). Dyquan starts off the conversation in a really unpolite way stating that it was "our decision" to check in half an hour late so there was nothing he could. I calmly explain that the delay is not our fault and his response and attitude does not change, so I ask to speak to his supervisor who is sat next to him and hadn't said a word so far! She keeps the same version of her colleague until I insist and at that point she makes the decision to give us an half an our extra at the table, which means that we would still only jump for only an hour because, in accordance to what she says, she cannot elongate the jumping time (since this was supposed to be a birthday part for kids, I'm not really happy about this decision but sadly accepting her offer is the only thing I can do to be able to enjoy that half hour extra with the kids and friends).

It's now around 3:50 and the speakers inform us that the pizzas are ready (I booked 3 pizzas and 3 bottles of soda - one bottle of water per participant is included in the cost of the party)so we leave the trampolines and go towards the table where they have only brought 2 pizzas, 2 bottles and NO WATER. I ask Dyquan why they only have 2 pizzas delivered and, snorting, he walks back to his supervisor. She comes and brings the remainder of the missing stuff and that's when I ask her again if she could postpone cake time by maybe 15/20 minutes so that the kids can enjoy a little bit more the trampolines. She replies saying that it's not feasible, also snorting just like her colleague. I make sure at that point to tell her that she will be getting a bad review. Cakes arrives at 4.20 on the spot. We have our daughter blow off the candles, cut the cake and start eating it and... at 4.30 ON THE SPOT (even if they said they would have given us until 5) our wonderful party host Dyquan comes at the table with his dear broom and dustpan and starts swiping the floor the guest are all still eating the cake, swiping my wife's feet as she walks towards him asking if he could give us a little bit more of time!!!!! at that point I kind of got really upset, I put my self in between Dyquan and my wife and ask him to keep the 6 feet distance from all the people at the table as required by the COVID19 legislations. He stands his feet and decides to keep swiping the floor, making me even more upset. things at this point got pretty heated and that's when I decide to go back to the check-in point to speak to the general manager... he had just left for the day (what a shame, I'm sure I missed him for a couple of seconds!!!). Really frustrated for how they ruined my daughter party, I ask for the general manager name and email and also for their names to make sure I report this and once again Dyquan says :" my name is Dyquan and I'm also going to spell it for you in case you need it" with the clear intent, given the attitude and annoying tone he is speaking to me with, to offend me for my, probably not perfect, English being Italian. I should have probably addressed this right there on the spot but decided not to, to avoid any other discussions in front of all the people present there...I regret it now!

MORAL OF THE STORY...my daughter 2nd b-day party totally RUINED by Dyquan and his supervisor!!! Sidenote: table was not booked for any other party for...

Glad the owner finally responded — unfortunately, with a completely false version of events. For anyone considering booking and open to hearing the real story, feel free to reach out to me. I’m happy to share the truth. Sadly, this behavior is all too common — cruel, shrewd, and offensive." Also visit BBB review and local Mayor's office and get a copy of my complaint (which can never lie)

Further - even no one cared to reach out even after 30 days. If you call the Manager - frontdesk says, he is not available. WORST Birthday Experience — A Warning to Fellow Parents

We celebrated my daughter’s birthday party (7–9 PM) at Altitude Trampoline Park and it turned into one of the most disappointing—and frankly disturbing—experiences ever. Please read this before booking your event here:

Hidden Charges & Deceptive Practices: We had booked an entire party room. Some of our guests briefly sat on a few unused, empty tables while watching the kids jump—and we were charged $35 per table without any prior notice. This was sprung on us during billing, with zero communication upfront. We ended up paying $95 for 10 minutes of seating that no one told us cost extra.

Water Bottles = Extra Fees? They only provide soda. So we brought in a few water bottles for kids—and were told we’d be charged $15 extra for that. Again, no prior warning.

Rushed, Rude, and Public Humiliation: At exactly 8:55 PM, just 5 minutes before our booking ended, the manager walked in shouting in front of our guests, started tearing off table covers, and began clearing things without even asking if we still had personal items there. It was shocking, disrespectful, and unnecessary.

Called the Police Over a Dispute: When we calmly questioned the unfair charges, instead of discussing it reasonably, they called the police. I ended up paying just to avoid further escalation in front of children and guests.

I’ve filed formal complaints with the BBB and the township mayor’s office, and will be contacting their corporate office.

My humble request: Please avoid booking this location. It's not just about hidden charges—it's the attitude, the aggression, and the blatant disregard for decency and respect. I felt targeted, humiliated, and frankly, this had shades of racism. I'm not using that word lightly.

If you’re considering this venue, feel free to message me. I will gladly connect you with over 10 other witnesses who experienced this firsthand.

Please help spread the word—no one deserves to have their celebration...

The reason for my 3 stars is there service is below standard. I had my daughter’s b day today 12/9, and I did not choose a party room but just a table out side, my experience is as follows: The place is nice and spacious not crowed at all. But if you are hosting a party be aware, my party host did absolutely nothing, she just brought out the pizza i pre ordered and water. Asked for soda, didn’t arrive. Asked for napkin and plates, didn’t arrive, asked for extra bottle of water, didn’t arrive. I got to the counter and helped myself. No help with cake cutting or cutting the cake itself. The party host was busy helping a white large party in the next table( may be race driven, i am brown) This place should train these people better, if you are visiting or holding the party, and you call to confirm the party, just one line to sign the waver online saves the time we are paying for. Even if the confirmation email says that, mentioning it again doesn’t harm, most of us don’t read fine prints. Lastly i spoke to the supervisor and expressed my concern, he understood and gave me 20 percent discount for the inconvenience, for which I gave the place 3 stars other wise i would have given 2 or 1 star. If you are just going to spend sometime with kids, it should be ok, my review is only for the party. Party hosts and organiser need to know to serve more professionally. The front desk girls also have a couldn’t care...