Cell Doc @ Woodbridge Center Mall — Local services in Woodbridge Township

I had a phone repaired here where they replaced the screen and the digital back in August. Unfortunately the repair did not last (it's only been exactly 35 days since the repair). We went there tonight too see if we could get it fixed under warranty. Unfortunately we were met with terrible customer service. Very disappointed in this company, Cell Doc.

Within the ten minutes we were in the store, they found four reasons the phone was not under warranty.

1. the phone was damaged (how did you come to that assumption without taking it apart? There is no sign of damage. )

2. the digital part under the screen is no good (but you install the screen and digital as a set. Wouldn't they both enjoy the same warranty)

3. you don't have a store receipt. (You acknowledged you remember me and I can show you my credit card statement.

4. the warranty is only good for 30 days, you came in on August 15th, it is now the 20th. (Really dude? 5 days?)

I would highly recommend finding an alternate phone repair service. This company does not stand behind their service or their products. I understand a warranty for 30 days is a warranty for 30 days but the phone was never dropped, never received water damage, and was not crushed or damaged in any way. The screen which is only 35 days old went bad without any cause. They refused to fix the screen and we ended up leaving with the broken phone. This seems to be a manufacturer's defect and although it's 5 days past warranty it was a lot of money to get the screen replaced ($215.00 with tax). Not only did they refuse to fix the screen they wanted us to pay another $215 to fix it. That's $430 in one month and 5 days for a screen repair.

I will never do business with this company again and I highly recommend if you are reading this review you find...

Ali is great, but if you go there and see a big guy, RUN AWAY... I dropped my cellphone, and it disconnected the screen, Ali always connects it to me, which always made me go back there to buy charges, cases, and recommend other people to go... This big guy broke my screen, opening my cellphone by it, even after I said to him that was just the screen connection from the circuit that needed to be connected back but he insisted that my screen was broken, which wasn't before he forced opening by it... after that, he opened the behind cover (which was supposed to be done in the very beginning), connected the screen circuit back then showed me the screen working with colorful lines where he forced open it,.. with a rude, calm tone, he asked if I was going to change it, so I said "now I have to." He only changed the screen and charged me the same as he had changed the screen with the whole circuit, which I had done beforehand with Ali times before... so don't trust if you see someone different from Ali there (a skinny guy), mainly if you see this big guy... he will break your cellphone and charge you way more than it's supposed to cost.

I'm leaving below the review I put to Ali before because he deserves 5 stars, not that mediocre guy...

Ali was just great!! Super knowledgeable... my cellphone had the screen disconnected... he just connected and didn't charge me absolutely anything......

A++++ Experience!! After reading the cost of having a new battery and glass replaced on my older iphone, I expected the charges to include the new sensor for the touchscreen. Not only didn’t he add that which he could’ve easily done, the price on the battery and glass were 2/3 of what I expected. He was extremely fast and anyone who has ever worked on an iPhone knows you need hands like a neurosurgeon to work on these. The whole thing took him less than 20 minutes. And I could see that he wasn’t racing he was just working at normal speed. If there is one knock against the place, it’s that they don’t open until 11 AM. But I am an older person who likes to get moving around eight and nothing in the mall seems to open before 10. There was another place that opens at 10, but when I went by it, it was my second choice but I didn’t want to wait another hour, it was closed still at 10:30. And it was a kiosk as opposed to a regular store which turned me off. I had checked the reviews and saw this place has the best reviews, and they are not fake. They are genuine I know now. Definitely wait a little longer because first of all, the other place is probably not open anyway, and the extra hour you can guarantee a store that will still be there tomorrow, excellent service, and...