Woodbridge Stereo/Video — Local services in Woodbridge Township

WORST STEREO EXPERIENCE OF MY LIFE! I have been buying and selling high end hifi equipment since I was 16, about 15 years now. This shop is dishonest, very poor with communication and abandons its customers. Ill make the story as short as possible. I bought a pair of Dali Ikon 8 speakers from these guys via Audiogon (8/10 condition). They came damaged. I paid extra for the speakers to be shipped by Fedex and they were shipped by UPS. Once the speakers arrived damaged, they basically told me I am on my own and to file a claim with UPS and that when they had the speakers back in their hands, which they have had no for almost a week, that I would be refunded. The store owner Tom, refuses to call me back and three guys point fingers at each other for who is responsible for getting me my money back. Only after dispute through paypal, Audigon and my credit card company do they now want to refund me my money. They are holding my money hoping they will get refunded via UPS for damaged speakers that clearly were packed well and some genius left the binding post jumpers and grilles in place, which were of course destroyed. So rather than refund the customer his money, Woodbridge Stereo believes it is better to leave the customer stranded and keep their money for as long as possible regardless of original agreement to refund upon receiving the speakers. OF course after received my money, store owner Tom refuses to call me back after leaving 5 messages via voicemail and operator who promised to have him call me. I am sure he will probably contact me now. PLEASE, STAY AWAY FROM THIS STORE!!!! TAKE MY REVIEW SERIOUSLY. I have 100% feedback on all websites I used and have a total of over 1000 100% feedback score reviews combined. I have NEVER been left negative feedback, These guys have an 85% score on Audigon. You have...

I couldn’t be more pleased with my purchase. Tom at Woodbridge Stereo spent half a day at the store showing me different options of what I could do to improve my system. Not once in all of that time did he even try to sell me anything, he just continued to give me information and product advice. Once I decided on the direction that I wanted to take I left him a deposit and he ordered the piece for me. Before the piece even came in he made it his business to take a ride to my house “I’m an hour away from the store” to make sure that the piece would work for me and to give me some suggestions how to improve the sound stage in my room. I have always done all of my installations myself but since one of the items that I purchased was a NAS server I had Tom come over and do the install himself. Well 3 cheers for Woodbridge Stereo there’s certainly no doubt where I’ll be doing all of my shopping from now on. And this is coming from someone who has been in this audiophile hobby for over 30 years. I can’t thank...

I've been dealing with Woodbridge Stereo for quite a few years. I work with Tom Altobelli and he is a wealth of information. He is always right up front and always stays in my lane as far as quality and costs go, he never tries to push any higher price equipment or bait with with "listen to this", etc. His advice is second to none when he recommends particular brands/model of equipment and I am always extremely pleased with the results when I listen at home. Tom has also given advice on room acoustics and wiring configurations to get the best sound from what I have and most importantly, in my room. He has come to my place and given advice on speaker placement and acoustic treatments to make vast improvements. I highly recommend...