I will never patronize a subway store again!! I was given a gift card for my 15th year anniversary. My partner and I met there again after 20 years. She gave me a $25 gift certificate. I decided to download the Subway App and loaded my gift card info on the App, so that I could use my phone when I got to the store and not carry my gift card. A few days later, I got an email that said thank you for your purchase at our Memphis, TN store. WHAT!! I live in NJ and have NEVER been to TN! Apparently, someone hacked my Subway App account. I tried unsuccessfully to call the company, however, they are now completely online. Which means you don't get to talk to a live person. I sent emails and messages on FB and Social Media. I FINALLY received an email back from Subway about the incident and I was told to contact my financial institution. Say what?? Why? My card was not linked to my bank! I kept getting the runaround and no refund for my $25. According to Subway their App was not hacked! But, According to Memphis PD they have had an uprise in Subway App theft complaints. It is really disheartening that Subway promotes their App and when you do and it gets hacked, they don't step up and do the right thing!! I could prove that I was in NJ and I had the address of the person that used my card via GrubHub. The police is now...
Read moreI asked for extra cheese on a pizza but just a little bit and instead got a really nasty attitude by a tall employee guy. Told him to take a lot more cheese out because this guy seriously put a whole fist on cheese on the pizza when I told him I only wanted a little, and had the audacity to say “I’m still charging you for the cheese” as if I didn’t already know that. Would give this place 0 stars if I could, very childish immature employees. What was the point for the attitude for only ordering a bit of extra cheese, it...
Read moreWorst service experience ever. Ordered a veggie patty. While ordering, the cheese options were hidden with a tin and not properly visible or listed. Moving ahead to other items, server was hesitant and putting single piece of vegetables. I had to literally request to add more and they would add another piece. I mean one can expect at least decent amount of vegetables in a veggie sub. They dint had all sauces options either. I don’t feel like eating my sandwich where the energy is not so cool while...
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