Ham Radio Outlet — Local services in Woodbridge

I was in Anaheim at the end of September for a work conference. I planned an extra day just for R&R. I made my way to the HRO store there. What a great bunch of folks. I had been thinking about a D-Star handheld. I ended up buying an ID51A Plus anniversary edition. The gang helped me get the right quick reference guide - even point out that I was about to purchase one that was not current. The placed an order right there so that the correct one (they were out of stock) would ship to my Richmond VA QTH from the Richmond store. When I got home it was waiting on my porch. I loved these guys in Atlanta, now I love them in Anaheim. And while I haven't darkened the door of the DC store - ridiculous traffic (and that's from the POV of an Atlanta guy) but they have been great for several online orders. Give these guys your business so they will be around for many years.

BTW, I just placed a reservation on an IC-7300 using the reservation feature on their site. Don't know if the budget will allow when it becomes available in the US but this is a nice feature. And if I don't take advantage of the reservation they will credit my account for the $35.00...

I have never experienced a person being as rude as I have when I visited here. I walked in and was told by a man with whitish hair and a mustache that “You need to leave, Now!!!”, I was puzzled and he didn’t give an explanation, he then said it again. I said “Okay I am leaving” at which time he said “What can we help you with?” and I told him I was looking for a shortwave radio. He then replied with “You need to leave the store Now”. At no time did he give an explanation WHY I needed to leave. So I left and once I calmed down from the rudeness, I thought maybe they were only allowing curbside pickup, which looking at their website verified that was it. All the man had to say was “Sorry, because of Covid we are only doing curbside, can you please leave and phone in your order and we will bring it out to you.” Because of their rudeness I will now NEVER buy anything from Ham Radio...

I called yesterday about an SWR meter the sales person looked up my last order and told that model was in stock, today when I arrived at the store after an hour and a half drive they were out of the item but the salesperson is gone through all the trouble of printing out a sales ticket for the item I wanted to purchase. Now they've ordered one for me it's going to take a couple of days to come in but seriously not the best customer service I've ever had and I get it I don't spend too much money at this place and they do tend to look down at their noses at people who use citizens band radios what regardless customer service should always be a top priority. Now I have to go back and waste another hour and a half one way and the gasoline to go back to get the item that should have been in...