On July 2nd I, Alsandria Reid, entered the Sweet Home Furniture store in Woodbridge, VA, to get furniture for my new home basement office. Prior to entering the store, I called the store and spoke with a customer representative named Michelle. She informed us that there was a promotion and/or option of not paying for the furniture until 100 days after the furniture would be delivered. We asked her multiple times if this was true or if there was a catch. She confirmed that the promotion was authentic and correct, and when we picked out our furniture in-store, the representative confirmed that we didn't have to pay until after 100 days.
I signed the contract to pay the furniture in the full amount after the 100 days with no payment being due until October 15th, 2021. A day after the furniture was delivered, I received an email saying that a payment of $209.84 was charged to my bank account. Confused, I called Snap Finance (the credit extender) and explained to them I chose the option of zero payment until after 100 days. The Snap Finance representative stated the representative at the store gave us incorrect information and we needed to start paying down the loan immediately with bi-weekly payments of $209.84. I was never allowed to read the agreement and was pressured to hurry and sign as they were...
   Read moreI highly recommend this place. Maria & Sammi we're very helpful when selecting a bunk bed for our daughters room. They went over everything step by step on how the warranty and delivery process works. Most furniture stores have you wait weeks if not months before they can deliver. We had our daughters bunk beds delivered in less than a week. The environment in the store is very welcoming.
The delivery team was great. They definitely used social distancing and wore mask. They we're very careful and respectful when bringing in furniture, they also made sure we were pleased with how it look after assembly.
Thank , Home Sweet Home Furniture...
   Read morePurchased a few weeks ago two very nice beds and certified chiropractic mattresses at the SHF location in Woodbridge, VA. Got an awesome deal on the price for everything! Absolutely LOVE my sleigh bed - it's luxury in its appearance, and one would think that I purchased it in a place like New York City; was a rare find. Beds were delivered in one day so pretty quickly. The store is not huge, but their selection is unique and the employees are helpful. Definitely returning to this location for a...
   Read more