Lotus Nails & Spa — Local services in Worth Township

Lacking customer service… I visited Lotus Nails in Evergreen park early afternoon on 12/8/23. My usual nail tech was on vacation so a guy named Henry did my “VIP” pedicure and someone else did my nails. I had recently returned from a trip overseas so my feet were in need of some TLC. Henry’s demeanor initially was extremely off putting (and for those who may assume, no it wasn’t a language barrier he was young and spoke perfect English) but I disregarded because we all have off day days and I had work to do anyway. He eventually started engaging in conversation so I was a bit more relaxed and still continued working on my laptop as I was previously. He finished and then I proceeded to get my full set. When I checked in, who I can only assume as the owner because he’s always at the counter every time I’ve been there, asked what I wanted - Full-Set, acrylic, regular polish. Henry asked when I did my pedi if I wanted no chip I said no. The guy who did my nails did not ask. It wasn’t until check out and being told the price I was informed he did no chip. The owner talked to him and then after some back and forth said to just pay the price for what I requested initially. After I got home I did finished worked and when I took my socks off my feet were just as rough if not rougher than when I went in. I went back to the salon because I was traveling the next day. They did not rectify the issue. Henry basically gave a smug and poor excuse as to why my feet were not what I expected. I’ve been getting pedicures for over 20 years and this was by far the worst experience I’ve had… especially for an “upgraded” pedicure. I went and got a “basic” pedicure after leaving and my feet were smooth and as I expected despite what they tried to tell me at Lotus. I will NEVER give this place another dime because they do not care about the customer at all. Customer service is just as important as the quality of the service and unfortunately, Lotus Nails failed in both aspects...

First timer: $212 for 2 pedicures, 1 manicure and acrylic full set. Apparently the color we picked which was chrome made the bill this high. No one said it was extra, just that it was no chip. Had I known it would have been this much i wouldn't have gotten that color. Also there was a space between my nails and the acrylic which means when water gets in between there my nail would turn brown or if I hit the nail on something it would pull back and off my natural nail which is painful. The guy at the front desk with the headset tried to say this was normal and kept trying to go back and forth with me. They eventually fixed 1 nail, but as a first timer it was just bad service. Also, I understand that we need 6 feet of distance between us and others, but they had my little girl on the other side of the wall getting her nails done where I couldn't see or hear her. Who does that? It was a mommy-daughter date for us with matching colors and she's on the other side of the wall. Also, my phone was used by the employees to find the color we asked for as in they physically had my phone in their hand and they did not communicate what was to be done to the nail tech who serviced me so she messed the polish up. Neither me nor my daughter got pedicure flip flops either. We were just told to get up and introduced to a new person. No one went over the price with me while I was getting my pedicure either when I asked for just the basic package and what the total would be. The 2 ladies (one whose birthday was today) just chatted among themselves in their language. I never spend this much on our nails and toes. EVER! If the service we received was amazing I wouldn't care, but we were treated...

First time at Lotus Nails & Spa was 9/11/2020. I received the eucalyptus pedicure with hot stones, spearmint mask, Paraffin Wax, etc. It was a nice, clean place. Decorated very nicely. The pedicure chairs were spa, massage chairs and very comfortable. The sink had a plastic bag lining for cleanliness and protection, which I for one appreciated. My appointment was for 10am. I arrived at least 5 minutes early, and was told to check in and have a seat. Every other seat was blocked for social distancing and everyone wore masks. My technician was very nice and friendly. She clipped my nails, worked on the cuticles, removed the dry skin under my feet, and gave me a warm neck wrap which was a nice, unexpected bonus. The spearmint mask smelled amazing, and loved the hot towel treatment. I looked at my phone and it was a little after 10:35. And she was wrapping up. Mind you, I am supposed to get 55 minutes for just the pedicure. I, of course, didn't want to complain. And I thought, what if they give me a discount for less time. Nope. Before my nails could dry I was walked over to the waxing area. And the polish smeared of course, and I had to get it fixed. I got my eyebrows waxed for the first time ever. An interesting experience. She did a good job, too thin for my taste, which I did ask not to make them too thin. Once the hair is gone there's no fixing it, so why complain? It was a decent job done. All in all, I paid $68 dollars cash and walked out at 10:47. So, definitely not 55 minutes for a pedicure. I would go back if I addressed the time issue. Not for brows. My feet still looked and...