Best Buy — Local services in Yakima

The man/guy that works in the T.V., sound bar, antenna area is awful! Does not know his electronics, acts as if he is bothered by your presence and is just pretty much wortless. His appearence alone lacks anything of professionalism. I have had the misfortune of having to deal with him twice. On the first occasion, he told me and sold me the wrong equipment. How do i know? I returned it and told the gal helping me with my return exactly the same thing i told the guy the day before...what it was i was trying to do....and she commented i didnt need what had been sold to me. She then took me over to that area and explained what i needed and gave me a choice of 3 different options. I chose, went home with different products and all worked perfectly. Couple months later i decided to purchase a Sound Bar. This time, i did my own homework. So, went i went in i knew exactly what i wanted and needed in the way of cables and such. First thing at 8 am i was in and collecting my things. He was there and walked by me at least 3 times before asking if i was finding everything ok. I told him yes but that i needed an optical cable. He took me to where they were and handed me a box. It was the right one. I then asked about "open box" items for sell. He guided me that durection and pointed to several different boxes on floor behind other merchandise. Obviously not out in open where a person could find such bargains. I asjed about an item i saw on website that stated it was still available. He looked at the mess of bixes and immediately replied, " no, its already been sold." I asked " how would you know?, there are piles of boxes there." And, that was it. That was all he had to say. This solidified my judgement of his ability to proficiently do his job. I went to front of store to purchase my items and clearly pointed out that this guy needed to be replaced. As far as im concerned, Best Buy needs to be aware of just who...

Please be wary of the Geek Squad here, I went in 3 months ago to get a screen replacement on my iPhone. I had made the appointment a week ahead of time, I knew my phone was out of warranty and a screen replacement would cost around $300 which I was fine with. But I went in for my appointment and was told to wait for the next available member to help. I waited close to a half hour because they kept helping everyone else who’d walk through the door, and when my turn finally came up the man who was helping me kept trying to explain to me that I probably didn’t keep a screen replacement and just needed to restart the phone. I had to explain to him multiple times that I already tried that and Apple said I needed to replace the screen. He ended up completely wiping my phone clean (making it lose contacts and hundreds of pictures) because he insisted it was probably a bug. It wasn’t a bug and needed the screen replaced. Then he kept saying my phone was out of warranty which means it would be expensive (which btw $300 is still cheaper than a $1000 new iPhone ????) and I had to tell him MULTIPLE times it was fine. Then a younger gentleman (the apprentice, very very nice guy) told me they would go ahead with the repair, until the older guy said that they wouldn’t because my back camera was broken (it was a screen protector on my camera that I could’ve taken off but they didn’t want to deal with it) and they would have to due a full screen replacement, front and back, which was near $600. I couldn’t afford that and was told by the younger apprentice that if I went to Kennewick I’d have an easier time since he wasn’t able to do it himself because of the older guy. I left and drove to Kennewick where I got it replaced the same day. It’s ridiculous that they not only didn’t listen to me, but then tried to screw me over $600 dollar. Most ridiculous...

Good afternoon. I am writing to inform you not to buy anything from Best Buy. Me and my wife went to Yakima to look at purchasing a new tv. We had found one prior to going and when we arrived, we looked through the TV section to find the TV that was on the app. Not once where we offered to be helped and or acknowledged once we found the TV on our own, we proceeded to bring the TV to the front counter for purchasing. We are asked if we would like to buy a protection plan and we said no I asked what is the return policy in case anything was broken and I was told 14 days we paid me and my wife packed it out to her Ford Explorer loaded it in the back and went home when we arrived at home, we pulled it out of the car, unpackaged it set it up and as soon as we turned it on, we noticed that the TV was not quite right, and that there was a few cracks on the left side. We ended up repackaging taking it back to Best Buy to see if we could exchange it for one that was not damaged. They proceeded to tell us that we were at fault because we loaded in incorrectly and openly admitted to their new hire messing up and not informing us of the loading procedure and or asking if we would like someone to help us, you would think for a place that sells TVs that they would offer such a commodity, but apparently this one does not. So due to the lack of the incompetence and or effort by management to see that this was done correct we have to eat $411 for one employees mistake. There’s a yellow tag on the box that tells you handle with care and it wraps around the side of the box and then list off a bunch of ways to handle with care in fine print. They tried to inform us that on top of the box it says do not lay flat. Well they are incorrect. So please share and inform others so they do not get screwed...