A&W Restaurant — Restaurant in Yakima

We ordered $65 worth of food. 8 pc chicken 2 biscuit 2 side deal. (2 mac n cheese) we also got 2 lg mash n gravy, a lg coleslaw, a lg root beer. Oh and 2 chili cheese fries extra cheese.

I can’t leave a receipt review because i never got a receipt. We checked the bafs and immediately noticed we were missing a mac n cheese. They guy demanded to check both the bags to prove it. After obliging him he tried telling me the coleslaw was the mac n cheese. He eventually gave us the mac n cheese but the biscuits that were in the bag no longer were. So we literally still were missing food. The root beer was skimpy, the fries were not extra cheese.

Now if this was a one time occurrence this would be admittedly harsh but this is far from the first time. It is indefinitely the last.

It sounded like they were training a new worker. My condolences to the work ethic that will be instilled in this new worker.

Seriously. Save your money. We paid a lot but you can spend it on better...

We drove up through the drive through, the girl kept asking over and over again, "what does the number say on your screen?!" It was blank by the way.. She wasn't listening. Finally we order. We go through and realize popcorn chicken was ordered and she offered and gave no dipping sauce, as well as no silver wear for the mashed potatoes and no napkins. To make matters worse, the hot dog we ordered was cold. So my mother parked, went in to retrieve the items and use the bathroom. The bathrooms were disgusting and had no seat covers available. They also did not have any paper towels in the bathroom... When my mother retrieved the missing items, the girl was not apologetic or even polite, even though she was the one who served us through the drive through. Come on get it together... I would be highly embarrassed to own this...

5 of us went in for dinner together. We all ordered chicken pot pies and paid individually. Three of us were served while the other two of us waited, and waited. I went to the counter and asked if they had forgotten about us, as the others were served right away. I was told that the pies took 25 minutes to cook why didn't they tell me at the time of my order? So three of us are their pies while we watched. When they were finished eating, we finally got our food. I spoke to two employees about this and got a small "sorry", acting like they...