Best Buy — Local services in Yorba Linda

The staff here at this location are very friendly and knowledgeable. If you approach them with a problem they can help you sort it out. Give you their opinions on what they use or possibly a better solution. Make sure you ask detailed questions about your issues because maybe there is a different associate who will be more knowledgeable then the one you're speaking to. I have had this happen a couple of times but always managed to find somebody who can help. The location of this Best buy is well seen from the freeway however the layout of the entire shopping center deters me from wanting to visit unless I need to. Best buy in general has started to sell items with the intention of the mass market in mind. Meaning, that they treat themselves like Walmart or Target and really show themselves off as a big box store these last 5 or so years. They're collections of movies and video games and computers are less diverse and trend toward the most popular. For movies that means new releases for TVs that mean Samsung LG and Sony. For computers it has meant HP Microsoft and Apple. They still sell a few other brands but they definitely don't promote them like they do the others. This store in particular has a helpful staff when you can find them. All stores have all switched over to headset communication between departments and I have experienced less employees on the floor because of it.

I have found myself not being able to find products at the store because they choose items that are high sellers and get rid of things that sell but maybe not as often. For example I needed to buy a microSD card for my computer and they do not carry 256 GB cards anymore. The highest they go is 128 GB. I also like to browse their movie section and video game section, and have realized that they are choosing to only carry what is popular or the newest releases. They have a few titles of movies and games that are popular and older but it seems at the quantity is lacking. I understand this is more of a criticism of the corporate nature of the business versus this specific location, but the decision to focus on the most popular and remove the niche market stuff sometimes leaves you wondering why you went in the first place. They still have a few items that I like to buy, anytime I need internet cable HDMI cords power strips the small things that help...

I've been shopping here for a decade. It's changed a lot over those ten years. What was a bustling electronics retailer is now very quiet. They still have a great selection of products, and I shop here as much as I can, but it isn't the hot-bed of deals they used to be. The staff is hit and miss. Mostly miss. I've encountered some of the worst retail staff I've ever experienced, right here. It's a shame, because I'm a believer in Best Buy, but I fear they're headed the way of Circuit City. Example: I wanted to buy a laptop. I waited hear the laptops hoping someone would notice a customer and take it upon themselves to help. I had a few questions. That lasted 20 minutes. Undeterred, and determined, I flagged down a passing employee. They declined to assist. The store wasn't busy. There was more staff than customers. So I found a floor manager. THAT was a mistake. This person was utterly horrible. I told them what I was trying to accomplish, and that it was becoming discouraging with all the waiting and inability to get any attention. They got angry with me, really angry, for bringing it to their attention that I wanted to buy something and had a few questions, but were having trouble getting any help. I had thought the lack of customers at this store was due to their poor location, but this interaction made me consider that there may be more to their lack of customers than just where they were located. The people at the returns and service desk are outright obnoxious. The person at the door that monitors customers, I'm not sure for what, but they have the attitude that everybody is a thief until proven they aren't. This is retail, not rocket science. It's a fine place to browse for, and buy electronics, but know that you'll mostly be...

Bought a PS4 game for in-store pick-up on 8/31. Picked it up at the very last minute and they closed their doors on my way out. When I got to my car, I noticed my copy of the game was not only missing the shrink wrap, but also the game disc itself. Since the store was already closed, I decided to come back the next day to try to get this resolved with an exchange because I still wanted the game.

I came back on 9/1 after I got off work and the employee at customer service said they were out of stock so I’d have to go to the Best Buy located on Tustin. Went there and they said this problem was created by the location on Savi Ranch so they couldn’t help me. Came back today (9/2) and spoke with a manager who is now telling me it’s near impossible to verify the mistake was theirs because “the games come directly from Sony so none should be empty boxes”.

Manager said he’d consult the other manager, Mario, and give me a call so I left my number and order number but if the call doesn’t show any hint of Best Buy taking responsibility for their errors, they lose an elite member today. Overall just a very bitter experience for the lack of any form of compensation because from the moment I was handed an opened box, I was already exempt from any sort of a refund.

I will update this review when the issue is resolved (if ever because nobody seems to believe...