Ashley Store — Local services in Yorba Linda

I went to purchase new furniture for our house, including beds couches and tables, I spent around 10 thousand dollars for al and the manager mike had terrible customer service, he was because our first purchase was missing one of our beds when all of our stuff was delivered and we already threw out all of our stuff they continued to say they'll deliver it the next week but when the day came they said one of the parts were missing and they wouldn't be able to continue to build it because it could've broke, I was already frustrated due to this not being the first time so I went to the store and cancelled it, my wife than later went to the store later and told them what happened and explained it but we also wanted to purchase a table, the girl that was originally helped us was super kind but she had to clock out and the manager later helped us and his name was mike he didnt introduce himself at all or anything and was just super rude throughout the whole process when my wife went to repurchase the furniture she told me all of this and on top of all of this they increased the price of shipping by 400 and also was trying to get us to pay almost 600 more so my son just said we don't want the bed and nightstand etc. so we took the table on the floor since it was on clearance and just left, my husband later went to go pick it up in a u haul and the same manager mike said we had to disassemble the table by ourselves and load it all by ourself with no help, they gave us no tools or anything but when we asked the sales manager he said he could get us some help and we asked him why the other manager said no, mike than came back and said we could get someone to help with it and they disassembled it and put it next to the truck when the person who helped us disassemble it said lets help them mike than said no they can do it themselves, so we had to load it tie it all by ourselves with no help overall I was really disappointed because I was a lifetime Ashley's customer and my old furniture was from the same store a while ago but the way mike treated us was not professional at all and was no help and after around two weeks im still sleeping on the floor due to me never getting my...

Decent furniture, just don't buy from the store. They literally double the price and then have "sales" that mark items almost down to where they should be. Find what interests you in the store, then buy online from their "store" on the largest retailer that starts with an 'A'......... price will be half. You can also get the 'A' company's paid warranty. We bought 2 items from them totaling 10k, both were broken on arrival. For the inconvenience, the manager at the time gave us $500 in "gift cards." At every store I've been to across every industry, gift cards are just like cash and are easy to spend: not at Ashley's! Every time you try to use them they have a new rule that they just made up and they are rude when you try to argue any logic or point out the "rule" is not included in the details on the back of the cards. We have been told the following: a) well that item is on sale at 40% off, so you only get 40% of the value of the gift cards (was able to use all 6 gift cards) . b) you can only use one gift card per item (directly contradicting the previous manager). c) gift cards don't apply to all items. d) rep: oh, that item is on sale (no sale sign), the sign must have been taken by a customer........ me: what is the sale price? Rep: That is. Me: by every other sign in the store, that is the regular price. Rep: oh......um......well........

The manager on the evening of 12/27 was specifically rude, not willing to have any discussion, interrupting a simple question, and dismissing us entirely.

This place is a scam, reminding me of a shiesty market or a hidden camera TV show, "The impossible gift card." Some of the sales people are "nice," but one can tell they have tremendous turn over as their sales reps have no idea of how to use their systems and the ever-changing information that one receives depending on the person one deals with; maybe this is integral to their business model as evidenced by their rotating ghost rules, managers, and...

Review for Ashley Furniture – Yorba Linda, CA

We made a large purchase at Ashley Furniture in Yorba Linda on February 21, 2025, which included a dining table set with six chairs, a complete bed set, patio furniture, and accessories. Given the size of our purchase, our salesperson Yola along with their manager, Raj, strongly encouraged us to purchase the five-year indoor warranty, assuring us that it covered “anything and everything,” including accidental damage.

However, when we actually needed to use the warranty, the experience was a complete nightmare. On March 2, our daughter accidentally made an engraved pencil mark on the dining table while doing her schoolwork. Following the advice of Yola, my wife immediately contacted the warranty provider to file a claim. Instead of receiving the seamless support we were promised, we were bounced back and forth between Extend (the warranty provider) and Ashley Furniture, with no resolution even after more than a week.

Frustrated, my wife even went to the store in person to seek help from Yola, who tried to assist, but we are still stuck with an unresolved claim and no clear answer. We have been extremely patient, but this experience has been frustrating and disappointing.

While our initial buying experience was smooth, the post-purchase support has been awful. The warranty we were sold feels like a bait-and-switch, offering great promises but failing to deliver when needed. Our biggest mistake was trusting the verbal assurances of the salesperson and their manager and not reading the fine print.

If you’re considering shopping here, be wary of their warranty pitch—it sounds great at the time of purchase but is a nightmare to actually use. Also, while Google reviews looked decent, we later checked Yelp, and unfortunately, our experience aligns more with the negative reviews there.

Bottom line: Great sales experience, terrible after-sales support. If customer service and warranty reliability matter to you, think twice before...