Ashley Store — Local services in York

Found another drawer with only one rail stop! You don’t find out until you make a one sided pull and the rail keeps coming. Every single description of Ashley furniture by me is the truth. I finally went to use the dresser secret drawer and they only put a pull stop on one rail so when you open the drawer it pulls out crooked and tosses around the jewelry you wanted hidden and protected.DON’T BUY ASHLEY FOLKS!

If you saw my Porter bedroom furniture today you’d laugh how I never shut my drawers completely because if you do they still stick closed. Ashley said they loosen up real soon but that was 2+years ago lolol. DONT BUY ASHLEY FOLKS.

More interesting news about Ashley…they are being sued in a class action suit that includes the same types of failures that I described below. Ashley needs SHUT DOWN. 1.5 years from purchase and the bottom chest drawer will not close completely and it sticks out like POORLY BUILT furniture. Better Homes & Gardens just did an article on the 31 best places to buy furniture. Ashley Furniture did NOT make that list. DO NOT BUY ASHLEY FURNITURE FOLKS !!!

Do not buy the Porter collection. I have 14 drawers that no 2 fit the same. Some show the right side unaligned, some the left and some do not fit correctly no matter how one tries because it’s sloppy work! The stained surface chips and marks when a feather hits it and cannot be more than a nanometer thick. DO NOT BUY Ashley furniture folks!

I am updating my review on the anniversary of my NIGHTMARE in ASHLEYWORLD. Bad news is Ashley is still the same con-grifter crappy store there ever was but now some very good news: INTERIORS has opened a new store in York, Bob’s just opened and Smith Village and Boscov’s have been landmarks here for ages! Go to Interiors/Smith’s Village or Bob’s/Boscov’s for fine brands at reasonable prices with decent staff and management, none of which you will find at Ashley!!!

The Ashley York PA Store is a DO NOT ENTER. Found a floor set that I came back for the next day (Feb 16th) and a sign was miraculously placed on it that said ‘SOLD JAN 8. I was then directed to a set that was 2x the cost, the Porter. I was told it would be guaranteed delivery April 30th. NOT, that was the date it would arrive at the regional warehouse and it was ACTUALLY delivered May 11. I was told that the $300 delivery charge would be ‘white glove’ when in fact it was purely “BLACK GLOVE”. The delivery dudes literally told ME to figure it out and left. Shipping material had to be removed by ME and a drawer got stuck on material left behind the drawer, which still remains! Called the Ashley store the next day to send someone out and they basically laughed at me. Nice extended warranty York! Ashley HQ called and offered a free small piece of furniture but why would I want anything they are involved with? Told them to shove! Last but not least NEVER buy the extended warranty as it’s a ripoff, which I always knew, but it was Covid days so I believed them. The YORK PA Ashley store is owned, staffed and managed by lying, grifter-con-artists. Do not shop Ashley. Do not let these grifters steal your hard earned cash! They definitely do NOTHING for the customer. I learned...

So many issues...

You should know a few things before purchasing an item at one of these stores. 1) if you buy an item that must be delivered your sale is no longer with the store and you must deal with "corporate". 2) you cannot return the item to the store.

We ordered a dining room set that was delivered March 29th. Upon unpacking the same day we noticed that the table top has a defective surface that looks like a chemical ate the finish. It feels like sandpaper. We call the store and immediately opened a case with photos. We were told we would hear something in 24-72 hours. I emailed the store for updates after the time frame had passed to learn that "corporate" had tried to call us and stated our number didn't work. I wrote back immediately that isn't possible... which turned into the store calling us. We answered first ring. They wrote back again to "corporate" asking for us to be called again. Days later i'm told by the store that "corporate" called and left a vm for us. No calls. No voicemail. No escalation. From anyone. In fact, it was so bad I was told by the store that I "needed to check my voicemail". I asked for escalation that friday via email. No answer.

I head to the store and speak to the store manager now a week after delivery. He wants to help but his hands are tied. He tells me I couldn't even bring the items back to the store for a return at this point if I even wanted to since "corporate" is in charge of delivered sales. Monday rolls around and store manager calls and asks if I had received a call. Nope. No calls/No VM. I am giving a name and number to call and surprise!... it's a call center and I have to hop through multiple teams to get where i'm supposed to be. They wouldn't transfer me to the guy whose name I was given. He tells me he would talk to the service dept and they would call me back. He also provided a number for the service dept directly which I called and was told they would be in touch within a day to schedule and that this table was instock so it wouldn't take long. Amazing at this point that the store has never an issue with email/phone reaching us but "corporate" can't.

Today 4/8 i'm told that the table doesn't have an arrival ETA to their warehouse until 4/14. Really wish I hadn't setup the sale of my previous dining set for the same day the new Ashley delivery arrived. So much time was lost here by a company that doesn't seem to care or try.

I really wish I had never placed an order with this chain and at this point I never will again. I asked the store manager to have their regional manager to contact me regarding this situation and he said he would.. But I guess the phones at Ashley corporate really only work when they want them to.

Shop another store/chain before choosing Ashley. They fail miserably when it comes to...

UPDATE August 24th: They have lost my server, it WAS in the warehouse but no longer is. My table and chairs finally arrived however my table was damaged so i've sent it back. Nobody is answering the phone and last I checked (2 weeks ago) my couch is also MIA, could be November before I see that.

I moved into my house in March and I ordered a sleeper sofa and a dinning room table from them the day I moved in. I have guest coming in July and prioritized this purchase above all others for my new home. The sales man was very patient with my family and extremely helpful and informative. However, I ordered $5,000 worth of furniture from them and and it now July, well past the 8-12 week estimation. I can understand if there is an issue with Covid, but every time I call, nobody has any information about where my furniture is, when I can expect it, or an explanation as to why it isn't there. I asked for a way to escalate this issue to corporate to find out where my order is since their explanations are "We can only see what stage your order is in and nothing else" and they've told me that corporate has the same information they have. Which is nothing. For all I know my order has been lost and I am out 5 thousand dollars.

I have guest arriving in a week. The sleeper sofa has not arrived nor has my dinning room table so I am stuck either having my guest eat and sleep on the floor or going to buy a temporary fix. I knew I had guest coming when I ordered this and was fine with the 8-12 week estimation, since it fell within the time to arrive before my guest. However if I had known it would be 14+ weeks with no knowledge of where my stuff was, I would have ordered furniture somewhere else.

I love Ashley Furniture and I am a long time customer having exclusively bought couches, dressers, and dinning room tables from them loyally with every move my family has made in the past 13 years. Our second round of furniture will be an entire bedroom set and I am afraid to make a purchase from this Ashley Furniture because of this and...