Staff was always great 'til the last few months. Outright mean 3 times now, inconsistent on policy, sales, deals from one person to another. Even though you ID who told/sold prev, INCLUDING SHOWING A RECEIPT, they will say not true, a mistake, shake head and shrug or stare as if lying. Also, was told I had over 2k pts last visit, this visit was told I had a while to go, NO, I had 2070 and she said once I get to that it's only good for surprise box. FALSE OR $20 Wouldn't hurt to SMILE & be NICE I GOT FLACK BECAUSE I SAID "SHE" TO SOMEONE WHO I HAD NO IDEA WAS TRANSITIONING AND I am Bi. She still looked female...
Read moreI love this store and it's products. But my sister and I were in there earlier to look around and I wanted a few things. We were followed throughout the store by one of their employees (it was a woman who had yellow hair and for the record yes my twin and I are POC.) And after we would walk away from an area she would check it. She wasn't mean, in fact she was quite polite but she did make me and my sister uncomfortable. Even after my grandmother came in (who isn't of color) she continued to follow us around the store. All three of us noticed it and neither of us appreciated it. The other employees were super...
Read moreUsed to be a cool store. Now expect to be bombarded by 3 different people asking for ID’s. It’s a small enough store that each employee would hear another employee asking for ID’s as we enter the store. 5 employees with nothing better to do besides stare at the only customers in the store and have different employees come up and ask for ID’s as if all 5 of them are not watching. Very uncomfortable situation trying to buy a product and thankfully there are many more smoke stores because I will not...
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