Hoof & The Horn — Local services in Yucca Valley

We visited Joshua tree for the weekend in late Aug and stopped by the store on Thursday and my boyfriend purchased a Brixton shirt.  When he put it on (on Sat night), he realized that a button was missing, and wore it for ~20 minutes and found that another button had fallen off. We tried visiting the store before leaving on Sunday morning, but it was closed. I reached out regarding returning/exchanging the item via email and didn't hear back for a week. I finally called and was told to call back when the owner was in. I spoke with the owner the next day and asked for the best route of a return and he was extremely rude and defensive. Throughout the conversation he questioned my story of the buttons not being there (and why we didnt IMMEDIATELY come to the store after uncovering it...we were at dinner), changed the narrative on their return policy multiple times (started with returns needing to be within a certain window, then denied any acceptance of returns whatsoever), and defended Brixton (we, like him, also have many other Brixton products and I was by no means criticizing the brand). At one point he did admit there was a chance that this shirt could have been defective and missed when they put it out on the floor after I explained that it was not his personal fault , but still offered no means to rectify the situation. At the end of the day, we were sold a defective product and we were just looking to be refunded for it.

I get that as a store owner, especially in the times of COVID-19 - it can be stressful. However as your customers, we weren't trying to "get you" over a $60 shirt. Common sense and some human decency would go a lot further. We...

We love this shop. Have been in many times and bought many things from clothing items to cards, to sage and even a puzzle. They have a great variety. I would hate to give it four stars on their behalf but I have to mention — I have overheard the employees have personal and political discussions regarding the current pandemic with guests in the store. While I understand this is normal human behavior, I feel as though it is the job of customer service to remain professional and not engage in such conversations, especially in front of other guests. The owners are kind and deserve business. I had one instance where I felt socially uncomfortable due to conversations that were being had right in front of me. If you can deal with that, then it is a great shop in...

So many unique, funny, funky, aromatic, high-quality, hand-crafted, awesome products it was hard to stop shopping here!

Found gifts and indulgences for everyone on my list, even the hard-to-buy-for crowd. Plenty of Joshua Tree-themed wares, too.

The only downside was a significant lack of XL-sized menswear, so all I could buy for my sweetie was a pair of outrageously witty and colorful...