GameStop — Local services in Yukon

I changed my review from 4 stars to one because this is the second time the same employee can't be bothered to help at all. I spent all night and day trying to place an order on the app & online. Both weren't working. I called customer service twice in one day trying to figure it out. They told me to go to my local store & have them order it for me. So I go to this store & place my order. It worked. Finally. But they charged me $17 more than what I was going to pay online. I asked them why I was charged more? I was a Gamestop assistant manager in the past, so there's nothing I won't understand. His answer to why I'm being charged more is cause I was getting an online order bonus. FALSE! I asked "did you apply my Gamestop credit card discount, my monthly $5?" Yeah, I did. FALSE! THEN a manager walks in & instead of help me figure out why I'm being charged more he told me that I'm not the first person for this to happen to! Are you serious!? The store is empty! I'm the only customer. There are two of you & neither one of you can be bothered to help me figure this out. So when I left I had to call customer service, again, and spent another hour on the phone, again, and they told me that they did NOT ring me up correctly! They just gave me 10,000 points to redeem at Gamestop because it was too late to charge me correctly & refund the $15 on my credit card. So I'm out the $15 all because this guy couldn't be bothered to do his job in a store that was empty. I've had it with this Gamestop! I only went today cause I had to. If this happens again, I'll definitely be driving 10 miles out of my way to a different Gamestop & avoid this one. This guy sucks all the fun out of going to Gamestop with his poor behavior, lack of social skills & plain weirdness. Creepy weird too. Not the cool weird. It makes me really upset that I'm being run off from my local Gamestop I've been visiting for over 15+ years & used to work at. I'm gonna shop elsewhere to avoid him in the future. I won't shop here again...

Lost my business forever. Policy posted says 10 people in the store at a time, yet two people walk in in front of me and I'm told now they only allow 5. Couldn't even just quickly pickup the item I needed and leave, I was told to go away. What I wanted was within arms reach. Instead of being polite or asking if I was just picking something up, I was harshly just told to get out. I felt horrible being scolded at, and everyone else in the store was just blankly staring at me as if I did something wrong. Funny karma was when those two people that walking in with me left empty handed, yet I was the only one wanting to make a legit purchase. I'll never go back to this location, and I'm sorry to see GameStop probably go the way of other brick and mortar businesses. I supported these stores throughout all the years, even waiting in line for midnight releases. That is a thing of the past now, with online being the cheapest and best way...

It's not the store where my problem exists, it's the online services, but I cannot leave them a rating. I recently purchased an item that was reduced $75, plus I paid for faster shipping. 2 weeks pass by and waiting because it is out of stock, I get an email saying they cannot ship my order and cancelled on their end denying me what I paid for even tho I can go to almost any store and they have them in stock... I get generic emails when I send them a question, repetative replies saying the same things, so nobody is taking anything seriously. I feel like the customer online service is just automated, we are just money to them. No matter how fast they run out, they will hang on to your money for weeks on end just to cancel on you, when you can see the thing on the shelf at a local store! Difference being the $75 discount, which I get cheated out if by getting...