RENT-2-OWN Zanesville — Local services in Zanesville

Completely messed up my contract on the laptop I originally wanted. Waited a month. No communication on it. Waited until payment was due to do anything about it. Ended up with a different laptop that is pretty great. They took a few hundred off the price. So they have attempted to fix their mistake which is nice but having to go through the big mess in the first place could have easily been avoided if they would communicate effectively.

Edit: I put this place at a 1 star. I've had nothing but problems with them. They will not give you what you ask for. I've asked for a laptop. Gave me a different one that what I originally wanted and said use this as a temporary. Waited a month and then was told they can't give me the one I've wanted. Choose something else. So I did. Asked for another specific laptop. Wouldn't give it to me. Gave me a different laptop. I eventually took it back because it's not what I wanted. Onto the last and final laptop. Again not the one I wanted. I wanted the HP Beats laptop. It's listed on their website. Calls back a couple days later after already paying for it. Tells me they can't order it because they don't make them anymore. Then why Is it on your website? The funny thing is they said apple don't make them anymore. HP isn't run by Apple. So I have this Gold laptop they gave me. Told me it's $80 a month. I call on the 3rd week to ask when is my payment because I forgot. Told me it was due yesterday... Yesterday!? I thought I paid for a month. Told me the laptop was $120 a month and that I only paid for 3 weeks. That's not what I asked or was told. I can tell you right now I am 100% done. I've ordered a laptop that I've been saving up for off Amazon and R2O can take this junk back and never see...

Would not recommend. The products were nice customer service was horrable. Here is why I will never deal with this place again. I rented a tv, reclining sofa, and love seat. After renting from them probably 6 months. I applied for credit and got approved for 0 interest on Amazon, so i purchased the same tv off Amazon. So I called them to pick it up. Thats when the problem started. They refused to come get the tv. After finally setting up a date, they called on the day of pickup. Stated we cannot make it on that day, and pushed it out a additional week. Well I called and the Manager as she identified herself, got rude, said we will need everything back. That worked great for me. The guys who the next week they finally arrived to get the stuff, had no idea they were picking up the furniture. They picked it up anyways just was surprised because managment never informed them. Then I get a bill for the rental, and had to call again to remind them they picked it up. The love seat had a cable issue and would not recline. I called about that was told be the person who showed up it will be 20 percent of price to fix it. That why I was excited when the hateful manager said she will need everything back. I just wish now they will...

The delivery guys from the Zanesville store are AWESOME. I live in an upstairs apartment, with a narrow doorway and small porch. I knew getting furniture up here would be an issue. I picked out what I thought would be the best fit in here, a chofa. The guys showed up with the furniture and weren’t sure if it was gonna fit, but they sure tried. They really did do everything they could, but after about 30 minutes of every which way thinkable and some measurements, we all agreed it wasn’t gonna fit. They gave me suggestions as to what WILL fit. I went straight to the store and the guy at the store was so helpful, he’d been in communication with the delivery guys already about what would fit best, and he pointed me in the direction of a really great set. The best part was, they were still able to keep it in my price range, even though I ended up getting a set rather than one sofa. The delivery guys came out a few days later and were able to bring my furniture right in, put it together and set it up in less than 15 minutes. Everyone at Rent 2 Own that I’ve dealt with has been so extremely nice, and accommodating, and great to work with. I will definitely continue...