Rent-A-Center — Local services in Zanesville

My mother has bought many items over the last 5 years and here recently she was buying a deep freezer at $220 and the Manager Rick has been extremely rude, and abrasive. He leased her a deep freezer that had a chewed cord and she said something about it, he promised to replace it at the same leasing price. He also messed up her lease contract, instead of the contract saying $50 a month like he told my mother, he wrote in $17 and change a week. When my mom came in to pay at the beginning of that month, she paid $100 and when she made the comment that she will only have to pay $120 more, he laughed at her and said "nothing in the store is that cheep." He found a replacement in Alliance, OH a week later and when my mother received it, that one had a chewed cord as well. The driver took a picture and sent it to Rick and even called and Rick immediately blamed my mom and the driver. So today when my mother called in, I being a witness, He basically told my mom she was being difficult and it was her fault it's taking so long to replace her deep freezer. My mom said that she didn't feel comfortable with paying off something she can't even plug in for fear of it sparking and catching fire. and when she comes in on the 2nd and pays another $100 she will only have $20 left to pay, and his words were "No, it will be $57 after that payment because of taxes and i need to make a profit too." Once my mother pays this off, we are taking our business elsewhere. 0/5...

I had issues with my job with loss of hours and went into the store to tell them and try to resolve it. I talked to prudencia which she was busy playing with her friends infant when I went in. She said she would have the manager call me which I told her that I didn't have a phone because someone stole it out of my truck at work so if there wasn't a resolution to come get the stuff or they could have emailed me to contact me. I hadn't heard nothing through email nor did they attempt to come to my residence until 2 months later. Then the manager tells me he was out at my residence in his fancy brand new Mercedes which wasn't true and he was yelling at me and was unprofessional when all I asked was for them to let me take my accounts off the TV. They sold me a junk used washer to begin with. The first one didn't work at all it wouldn't even turn on. The one they replaced it with turned on but had issues with spinning and then eventually poured...

I was completely shocked and appalled when 2 of their employees burst into a business that I was in today to “ retrieve “ property ... putting my personal safety at risk ... interfering with my procedure and invading my personal space stopping the procedure that was in process putting my health and safety at risk ... they entered a sanitary , petitioned off area that was supposed to be private for my procedure ... I explained to them my fear as my procedure was in process and they were contaminating my area and my safety ... they did not stop or care and re-entered the area the 2nd time putting me at risk ... unbelievable !!!! There is a pandemic going on and they absolutely put me at risk !!!! Horrid absolutely horrid !!! How unprofessional !!!! 6 ft apart .... I deserved to...