Alma café — Restaurant in Autonomous City of Buenos Aires

Don't be fooled by the cute aesthetics and floral interior designs. We stumbled upon this place for breakfast and brunch in high hopes of a delightful meal considering how busy it was. There were 5-6 servers, yet everything was lagging. I ordered the alma panini, which was very underwhelming. There were no grill marks and it looked like it was just slapped together with little effort and love. I came with my family, and they forgot two of our orders: 3 croissants and a ham and cheese croissant. They didn't even realize it because they came with the check before we received all of our dishes. We also tried their red velvet cake... big mistake. It had definitely been out for at least 2 days. Instead of being fluffy and soft, the cake part was hard and the cream cheese tasted weird.

The service itself is also disappointing. Not once did anyone check on our table to see if everything was okay. The workers don't seem to enjoy their job, often talking to each other instead of working together.

The only reason I'd come back is for their coffee. And if in the offset chance that I did, I'd need to mentally prepare myself to wait 25+ minutes to wait because that's how long it takes for a cup of coffee with milk to be served here.

I don't recommend this place past window looking. Or unless you have all day to spare for mediocre...

This place is getting 1 star because that is the minimum amount of stars I have to put in order to write a review. The service here is absolutely terrible. Workers don’t look like they enjoy being at their job. The guy worker with the blonde hair top is really lazy. Would just stand and chit chat instead of cleaning tables or bringing out food. My family ordered the omelette, croissants, and Alma panini. Food was mediocre. Red velvet cake was/is disgusting. Wouldn’t recommend getting any of the cakes or going to this restaurant at all. It tasted a week old and bland. The panini and omelette came out but not the croissants. We were waiting for an extra 30 minutes but nothing came out. People who came after us received their food first. We flagged the waitress and we asked her about it. Turns out they forgot my dish. They didn’t even realize it if we never brought it up. No one came up to us to make sure everything is good. Terrible staff. Ambiance was nice. The cafe looks cute and decorations are cool. They should focus more on the food quality than the decor. Not recommended to go in...

Si quieren comer tortas viejas y ser discriminados, este es el mejor lugar. Fuimos con amigas a tomar el té y a preparar un parcial, pretendíamos quedarnos mucho tiempo, claramente no fuimos con ánimos de pelear. Consumimos bastante: dos tostadas con huevo, una milanesa, unos ravioles, cafés y bebidas. Todo parecía normal hasta que pedimos dos porciones de torta (una red velvet y una porción de mousse), que vinieron duras y viejas. Llamamos a la moza para comentarlo, y su respuesta fue que como habíamos cortado un pedazo (mínimo, apenas para probar), las teníamos que pagar igual, aunque no las hubiéramos comido. Una falta de respeto total: ¿cómo se supone que uno evalúa una torta sin probarla? Pedimos entonces hablar con la “encargada”, Débora (nombre que, además, creemos que es falso para evitar ser escrachada). Cuando se acercó, lejos de ofrecer una solución, nos trató de taradas, diciendo que como no éramos encargadas ni meseras no sabíamos de atención al cliente. Cuando en realidad dos de nosotras sí habíamos trabajado en gastronomía, y sabemos perfectamente cómo se debe tratar a la gente. En medio de la discusión, admitió que en ocasiones anteriores ya habían servido tortas en mal estado, aunque sostuvo que “en este caso no”. Acto seguido, nos pidió que nos fuéramos, diciendo que “no queríamos pagar”, cuando el reclamo era solo por las tortas que estaban imposibles de comer. Además, nos trató de “chetas”, comentario totalmente fuera de lugar y discriminatorio. Cuando solicitamos el libro de quejas, primero se negó a dárnoslo. Después de insistir varias veces, nos lo entregó riéndose y diciendo que no importaba lo que escribiéramos, porque igual era ella quien lo leía. Para completar el pésimo momento, una de las mozas le arrebató el celular a una amiga para impedirle que sacara fotos de lo sucedido. Conclusión: el trato fue pésimo, la atención totalmente irrespetuosa, la comida de mala calidad y el manejo del local, un desastre. Cambien urgente al personal o capacítenlo.

Dejen de borrarme la reseña porque la voy a seguir subiendo sin importar cuantas veces...