Balfours Cafe — Restaurant in Adelaide

I was told there would be an extra charge if I wanted honey in my coffee. A small cup of coffee was priced at $5.70, which is already quite high. I’ve never come across a place that charges extra for honey. When I declined to place the order, the staff member (a young girl) responded with a dismissive attitude, as if she didn’t care. I ended up going to the cafe upstairs, where they made me a wonderful coffee, without charging extra for honey.

Overall, the experience left me disappointed with both the pricing and the customer service. I hope management takes this feedback on board, as small gestures of fairness and courtesy can make a big difference in retaining customers. It may also be worthwhile to provide staff with some basic customer service training, so customers feel respected and valued regardless of whether they choose to...

During my recent visit to Balfours Cafe, I unfortunately had a disappointing experience. The young girl who served me appeared visibly unhappy and disinterested in providing good service. Her lack of enthusiasm was evident throughout the interaction, leaving me feeling unwelcome and unattended to. It's disheartening when the frontline staff members fail to deliver the level of customer service expected in a hospitality establishment. While the ambiance and food at Balfours Cafe may have potential, the negative demeanor of the server significantly affected my overall impression. It is essential for the management to address these issues promptly to ensure that every customer receives a warm and pleasant...

If I could give zero I would. I bought a latte and a scone with jam and cream. Had 3 sips of the 'coffee' and ate half the scone at most. The coffee was boiling hot, was mostly water with a splash of milk and at best a 1/3 of a shot of coffee. The scone was tasteless and rubbery, and reheated in a microwave which just topped it off. I sat for a moment thinking of complaining but decided to just walk away from that trainwreck, what good would a replacement do at that point... Customer service was quick, friendly and efficient, but I would have been better just going home and making an instant coffee and saving the $8. With all the options available at Marion I was severely disappointed. Need to pick it...