Cinnamon Club Henley Beach (INDIAN CUISINE) — Restaurant in Adelaide

A very disappointing visit to a trusted restaurant.

It was a busy night - the stress test that sorts the men from the boys restaurant-wise - which they failed, this time.

The starting cocktails were indeed special (see the photos), probably even worth the almost $20.00 - but we did need to wait for one.

We made it simple for the kitchen - 6 Chef's Choice Banquets - 2 medium spice and 4 mild spice. Vegetarian entrees were lovely and nice and hot. Meat entrees were both chicken but luke warm. The tandoori had medium spiciness but the crumbed chicken was significantly spicy - one person could not eat it at all. When mentioned to the waiter she apologised but said it's because they are pre-made, so spice can't be adjusted. It seemed an odd idea to her that the chef should have sent a different entree in that case . In recognition of the issue and with their usual good service, a mild butter chicken was provided as a replacement with our mains.

The mains took a long time to come and could not be considered more than tepid. Along with the group platters came the just warm garlic naan. "Let me know if you need extra naan or rice"... eventually we managed to flagged down a waiter because we had NO rice.

By now our 6pm booking had stretched out to 8:00 and we were full, so when we were told to let them know when we were ready for dessert, we said we'd like it as takeaway, please. Not a problem, just tell us 5 to 10 mins before you leave. Which we did 5 mins later, then 15 mins later, then again 10 minutes later when we left the table to pay (where somebody in our party forgot about our discount voucher, but they weren't prepared to reverse out the transaction so we could use it - fair enough, our fault). We continued to wait for our Gulab Jamun which was nice and went beautifully with our drinks at home, but had taken us through to leaving after 8:30. sigh I guess we won't need to wait another 70 years to enjoy the next coronation given we...

Please find better staff that knows customer service! The lady at the counter with grey-ish eyes is no good. We even noticed her talking rudely to other staff. Even went to the extent of throwing a $2 coin at us when we asked we were charged incorrectly!! We spent $350+ mind you and were 10 people! To explain further… when we were asked at our table how the food was we were honest and said the tandoori roti is dry and instead of being asked to replace it we had to ask them to replace it! Instead of apologising and offering to replace it they decided to charge us extra for the replaced bread!

The attitude is really bad and this is clearly not what you call customer service! Don’t ask how the food is if you cannot bear honesty and apologise or offer remediation. Surely not returning again.

It’s not about the $2 girl! It’s about the way you treat people and customers that keep you in business! Learn that and you’ll do better in life!

To add to the story, it is worth noting that upon asking the male server to clear out a glass from the table that was no longer needed so we could make more space, he said ‘I’ll come back’ while he was dropping a dish at the table and returning back empty handed, he never returned to clear out anything at all!

Your staff clearly needs training on customer service!...

Went to Cinnamon Club since the reviews were nice, but was very disappointed with the way we were treated at the end. The girl who served us at counter was incredibly rude and had no understanding of basic customer service or how to take feedback constructively. We had an issue with one of the item and asked it to be replaced. We were charged for a replacement that was not up-to standards?

There was also clear miscommunication between the staff — they seemed confused and ended up creating a completely new bill for no reason, which just delayed everything further. On top of that, the biller was openly rude to her own colleagues in front of customers, which made the whole situation even more uncomfortable.

To top it off, they awkwardly handed over $2 in change when we showed them the error in the bill as we were giving our feedback— it felt like a petty gesture rather than a professional one. Definitely not the kind of hospitality you’d expect from a place that charges premium prices. Won’t be returning, not the type of service you expect when we’re...