We go here because of previous great experiences in noarlunga. I have to say... the staff attentiveness is basic to average. I would expect when... and IF in this case... you seat me, maybe ask if I'd like a drink at that point. Instead I have to literally stand up and put my hand up and wave around. They have recently introduced table electronic menus, but the drinks don't work on it... so I might as well order everything through the staff member. 70% of the the time... my order is incorrect and w times has taken so long I've had to leave without it. I visit often waiting for change as I love that they are now in marion.
There is no music/atmosphere. The train is so long and slow you can be waiting forever for the thing you like to come around. I like that kintaro have a place in marion and about each month I try to see improvement... slowly there is but it's a long way to get better.
On the upside, when I do receive the food, it's never made me sick and is a 4/5. Burning the rice with aburi food is the thing that brings it down for me. I buy a $6 plate and then my rice is burnt. I will continue to come for another few times and then...
Read moreThe staff member that led us to our table didn't come back to ask us if we would like to order anything. In fact other patrons that arrived after us were served and had their food delivered to them before we did. I literally had to call out to their servicing staff member for service. At that point the one that led us to our table came to assist. When our hot meals were brought to us, no acknowledgement was made to us either saying the order and enjoy, so it was a bit of an awkward dining experience considering it costs as much if not a bit more than sushi train. The service is much better at sushi train so I recommend going there instead. Only positive is the fried udon and good portioning for hot noodles. Although the Ramen base was tasteless. Even when leaving, we were left wondering if they would even notice if we just left because no one directs you to a cashier or where it is! And staff were more concerned at the front with people taking away. There are better options out there for the amount paid. I'd only return for the fried udon...
Read moreNice atmosphere and experience. We went during a quiet time, so not much food on the train, however staff happily took our order for us. Food was good except the crispy octopus which some of it was so tough it was impossible to chew. When we were ready to leave we motioned a staff member to add up our plates and give us a bill, (a 20 second task), so we could pay our bill and leave. Her mobile rang as she was counting our plates and preparing our bill, and to our surprise, she answered it in front of us, we were shocked when she started a phone conversation right in front of us and walked off! We were left alone, having finished our meal and wanted to pay for it and leave. Couldn't she just let it ring, or at least answer it and tell them to hold, so we could be on our way. We felt that we were not important, she chose her phone conversation over us. We had to wait tor a few minutes longer, with empty plates for another staff member to give our bill so we could leave. Hopefully this was a one-off, and not standard...
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