We have been loyal customers of Orange Spot Bakery at Glenelg for many years, visiting every Saturday for a quick bite and often choosing this bakery to cater our family events and business functions. However, after today's appalling experience, we will no longer be supporting this local business.

I was with my elderly mother, and we stopped by for a quick snack between morning commitments. We ordered three items from the cabinet and took our seats. Since we were tight on time, we requested a takeaway bag, just in case we needed to leave quickly. To our surprise, we noticed that customers who ordered after us were being served before us. Concerned that our order had been forgotten, we quietly discussed the possibility of grabbing our food to go.

When our items finally arrived, instead of an apology for the delay, we were verbally abused by a staff member with tattoos on her arm, accusing us of being rude. Let me be clear: at no point were we anything but polite and patient. This unprovoked and shocking behavior was not only unprofessional but completely out of line.

What makes this situation even more disappointing is that we could’ve easily complained about the half a bottle of sauce stretched over the pasty we ordered or the fact that the salad roll was not cut properly, forcing us to tear it apart just to eat it. But we didn’t—we’ve always tried to be understanding and supportive of hospitality business.

We've always found the staff at Orange Spot Bakery to be pleasant, which made this encounter all the more surprising and disappointing. In a time when the hospitality industry is struggling, treating customers with such disrespect is unacceptable. It is also to be noted that your staff don’t know who the customers are and should be very careful in the way they treat those who have supported this business for years.

As a result of this experience, we will no longer be recommending Orange Spot Bakery to friends, local tourists or using them to cater our business events either. It's a shame to see such a long-standing relationship with a local business end on such a sour note.