5 Boroughs Rosalie — Restaurant in Brisbane City

Can I just say, this is the worst service I have ever had in my life. We attended 5 Boroughs at 9am on Sunday 28th June, we were immediately sat down by a lovely gentleman with water. We then waited for 15 minutes before anyone came to serve us. A woman came to our table and stood there and said nothing, my partner had to initiate the conversation with “are we okay to order?”. This woman had no notepad with her and proceeded to ask us what we wanted, we repeated the order to her 3 times at least at first contact with her. 10 minutes had passed and the woman returned to the table asking for us to repeat our food order once again, this was frustrating first and foremost seeing as we were already under the impression that our order had been started and underway for 10 minutes. 30 minutes passed and we were brought one coffee. The table next to us that had arrived 10 minutes after us roughly started receiving all their coffees and food before us, whilst only one person on our table had a coffee in front of them. A young waitress then started to bring our food to the table, the first meal that came out was my order, it was meant to be a sautéed mushroom and spinach Benedict with bacon and hash brown on the side, it came out as a plain bacon Benedict without the hash brown, spinach or mushrooms. The second order to come out was my partners order, it was a simple Big Apple breakfast with no tomato and of course it came out with tomato. I asked if the meals could be returned to the kitchen and made properly as this was getting to the point of ridiculous seeing as not one of our orders were correct nor were they written down on both occasions she approached the table. The young waitress then brought the rest of the coffees to the table and I requested to speak to the manager. The same woman who had gotten the entire order wrong and provided us this terrible service approached our table and prefaced the situation in a rude manner saying, “I understand that you wanted the manager, I’m actually the owner”. I replied with saying, “that’s surprising...”, before I could even continue what I was saying, she was already cutting me off and starting to lecture me about ‘context’. She was extremely rude to myself and others at the table, so we then proceeded to stand up and leave because we were starting to actually feel vilified by this woman. Never have I ever felt like this at an eatery, what disgusting service this was by the owner!! May I just add that not one apology was given in the entirety of this time. This is such a shame because the food actually looked really delicious, but to be treated in such a horrific way by the owner is just despicable and we will never return to this establishment whilst she stands as owner. Please, do yourselves a favour and never eat at...

If I could give this restaurant zero stars, I would. What started as a family dinner quickly spiraled into a chaotic mess that left us utterly speechless.

Imagine this: we’re enjoying our meal, laughter filling the air, when suddenly—BAM! A bottle of tomato sauce explodes, showering not just our table, but the one next to us as well. The culprit, a careless diner, claimed it was an accident, but honestly, that doesn’t even begin to cover the disaster that ensued.

What was truly appalling was the reaction of the restaurant staff. Instead of rushing to help us, they casually shrugged it off, saying, “It’s just sauce; it will come out.” Excuse me? This wasn’t just any old sauce; it was a gushing torrent of tomato that splattered across our expensive white pants and shoes. Tomato sauce is notorious for being a difficult stain to remove, and the staff’s nonchalant attitude felt like a slap in the face.

To add insult to injury, their brilliant solution was to offer us a free drink. Really? A free drink? As if that would somehow erase the fact that we had just been ambushed by a condiment disaster. My family and I were left to pick up the pieces—literally. We scurried home to clean our clothes, shoes, and even our hair, feeling completely disregarded and brushed aside.

It was disheartening to see a situation that could have been handled with care and empathy turn into a complete debacle. Instead of acknowledging our frustration, the staff made us feel like we were overreacting for simply wanting a little understanding.

In short, if you’re looking for a restaurant that treats its customers with respect and takes responsibility for mishaps, look elsewhere. This place has a long way to go in customer service, and I certainly won’t be returning. Save your time and your clothes from this...

My adult son and I had dinner here last night after the Cinebar movie and we really appreciated them letting us order quickly as the kitchen was closing up as it was 8:40pm on a Thursday night. My Rueben sandwich ($16) was fantastic, absolutely huge and served perfectly. My sons Franks Buffalo Chicken Burger ($18) was smaller than he expected but the interesting thing came after we asked for sauce for our fries ($8). The waiter kindly said we can choose any sauce we like as they "have everything here". We picked Franks sauce which came in a little pitcher and Chipotle sauce in a little saucer. Both were great, as was my Balter IPA schooner ($12) and the glass of water ($?) my son asked for. All prices noted here are listed on their own menu online. Now my average maths skill says that adds up to $54, so when we were charged $61.65, I noticed they actually charged for absolutely everything including sauce & water. I realise they charge a 1% fee for using a debit card which almost everyone does nowadays, but $3 for about 30ml of Franks sauce, $1 for about 15ml of Chipotle sauce and $3 for a glass of iced water is very unusual. Whilst I know it's only $7 for some condiments, it would be nice to be told they actually charge you for these things as I can't remember any other restaurant or cafe charging for sauce and water ever before. Anyway, lesson learned and we'll eat next door at Grill'd after the...