Elixir Coffee Roasters — Restaurant in Brisbane City

I'd avoid this coffee shop. I am not here trying to play any guessing games at your shop. You took our money as we asked if you could follow our very simple simple insturctuon, which was "Do not add anything on one coffee and give 2 sweetners SEPEARATELY (for health concerns - diabetes)" We ordered 3 cups of coffee today at Elixir Coffee, Stafford. One was for a friend of mine who is pregnant, and suffering from a Gestational Diabetes. My friend is not allowed to have any sugar, otherwise it puts danger to the pregnant woman and plus the baby as well. Therefore, we specifically specifically asked to give 2 sweetners separately and not to put them into coffee that they cannot be mixed together. However, all 3 coffees were given with sugars in them. No marking on all 3 cups which one was with sweetner and which one was with sugar. How can we tell? The staff couldn't even tell us which one was which either! Ridiculous! So, we asked if they could make a new one and they refused by saying that they were too busy to make a new one. Wow...well, now that coffee was wasted in a garbage bin. We went to another local coffee shop and got a new coffee instead. We wasted our money and time. Did you know some people are NOT allowed to have sugar for their health conditions? such as diabetes? and they could end up at an Emergency Hospital. We did not want to guess and give our pregnant friend suffering from gestational dibetes to take that coffee not knowing which one was with sweetner... Maybe your business is too busy making money but don't care about other's health. I will never visit your coffee shop, in fact put a complaint to ACCC. If you put sweetners into the coffee even though we said don't put anything there, you should have at least marked it with a pen. How can we tell which one was which? when you didn't even mark it... ... We clearly asked several times do not add anything and just give 2 sweetners SEPERATELY. We are very dissapointed at your business for refusing to take responsibilities because you were too busy focusing on making money. We are a family of coffee lovers. But, we will never again go to this coffee shop. Do not recommend this insensitive...

Bought $50 worth of decaf beans. Then the staff member said, you get 2 free coffees because of my purchase. I said sure I'll have a decaf coffee to go but I don't need two because it's just me on my own so one will be enough. To which the staff member then said 'sorry if it's decaf I have to charge you', company policy. I asked to speak with the manager as surely this can't be right.

He came to the counter and said, thats correct! its company policy. I said so why offer free coffees and then tell the customer they have to pay?. His response, I'll pass it onto the owners.

Well I hope the owners are reading this, and you think about replacing your manager as you have just lost a regular longtime customer.##

Your manager is employed to deal with these customer issues and try to come out with win win scenarios. After speaking with him he then walk over to the staff member and asked what happened as he had no interest in talking to the customer.

The only thing I'm worried about now is where I can get coffee from in Brisbane?

Oh that's right maybe I'll grab it from that new shop Merlo, Bellissimo, Di Bella, Campos,...

Friends of Elixir. Baked quinoa, halloumi & potato gnocchi, avocado, fresh baby spinach, whipped feta, spiced walnut and golden sesame dukkah.

Another cafe pick for the good opening hours. Also pretty good lure from the new breakfast menu. I didn’t know what to expect from the description but wow, it was quite a stack that showed up. I’d be scared plating and carrying that one over. The ‘gnocchi’ (I assume) were like two fried but surprisingly light bricks on the plate. The quinoa came through but wasn’t as forward as some of the other flavours like the creamy side/whipped feta, dukkah or the avocado. The meal was probably stand out for how easy it was to eat; to get a balance of the flavours, textures and temperatures on offer in each bite. For a ‘fruity’ coffee, it was very good - maybe I’m coming around to these. In terms of service, my experience was only positive (very accommodating too), and there’s a strong community vibe. The street facing isn’t the nicest but I’d be surprised if parking was ever an issue. It’s spacious too, surprising so inside. Further afield but a lot to offer. Would recommend for coffee...