Grill'd Garden City — Restaurant in Brisbane City

If you’re looking for a place where hospitality goes to die and basic decency is optional, look no further than Grill’d garden city. We were a group of seven sober adults excited for a nice family dinner and more than happy to dine within their posted hours. You know, the ones that clearly stated they were open for another 90 full minutes. But instead of being seated, we were turned away with all the warmth of a freezer door slammed in our faces. Here’s the kicker: the restaurant wasn’t even busy. Empty tables everywhere like a showroom for rejection. And yet, they were somehow still seating smaller groups who strolled in well after us. Apparently, their motto is “We’re open… but not for you.” What exactly was the problem? Too many people? Too much revenue in one sitting? Too challenging to put two tables together in a half-empty dining room? Maybe they hit their quota for kindness before we walked in. Hard to say, staff didn’t explain, just offered us a dismissive “no” with the same enthusiasm you’d reserve for jury duty. This isn’t a case of a fully booked night or a kitchen running behind. This is just bad management and worse customer service. If your restaurant can’t handle a group of 7 more than an hour before closing, maybe post a sign that says, “We only serve people we feel like serving,” and be done with the charade. Zero stars for effort, attitude and atmosphere. We found somewhere else, shout out to Betty’s Burgers and guess what? They smiled, seated us and served actual food instead of ego. Save yourself the trouble, wallet and...

My partner and I ordered a simply grilled burger each. It was a decent burger. We were still a bit hungry so decided to get the wagu nacho burger to share cut in half. My partner started to eat his burger fast and I eat slowly. I straightway noticed with my first bite that there was no fresh coriander as in the description on the menu. My partner had eaten about half of his half burger. They say sorry and grab my slightly eated half and put coriander on it. Personally I think as a chef myself that it should have been remade as we could not tase the burger in it's propper form and we brought it to experience it's propper flavours.

When they added coriander it was very soft and old looking only two individual leaves, no scent to indicate freshness or even flavour as it was old. The cabbage tasted a little older then it ought to be adding some overall bitterness and slightly detracting from the flavour pallete on a side not but I didn't care to complain about every small imperfection.

In the future I would have preferred to have been told that they where out of coriander and maybe supliment with another herb or salad item.

Pretty disappointed with the lack of freshness.

On a side note I miss the Mary's Little Lamb, that was an amazing burger and I had hoped that I would experience that same joy with the wagu...

Tried out a few of their wagyu burgers thanks to a recent 50% off deal for Relish members, and also got some chips to share:

Wagyu Wunder, $15.90 - premium wagyu pattie with Dijon mustard, pickle, aged cheddar, Spanish onion, tomato sauce & egg mayo. Bonfire BBQ, $15.90 - premium wagyu pattie with native Davidson plum barbeque sauce, crispy bacon, Dijon mustard, pickle, aged cheddar, Spanish onion & egg mayo. chips share plate, $14 - Grill'd Chips, sweet potato chips & zucchini chips. Served with a trio of chip dips (sweet chilli mayo, herbed mayo & chipotle mayo).

Maybe I'm too used to having cheaper beef patties in my burgers but I wasn't won over by the Wagyu ones in these burgers. Of the two, both wifey and I preferred the Bonfire BBQ - I think the BBQ sauce made the difference. Overall fairly nice, but I'd probably lean towards one of the non-wagyu ones as a first preference.

Enjoyed the chips and dips. Minor quibble being that the zucchini chips weren't the best batch we've had - batter was all falling off the zucchini and all stuck together. But taste wise still decent. All in all a hefty and satisfying feed...