McDonald's Central Station QLD — Restaurant in Brisbane City

Stood first in line on Friday 5/5/23 for 5 mins waiting for staff to acknowledge customers at the counter and they ignored me. I was trying to use some of my 7000+ points en route to work. I left empty handed because they only acknowledge customers who are within the station- not on the other side of it. I tried again yesterday morning and the same thing happened- they completely ignored me- they walked past handing out orders yet would not take any orders. There is no sign saying ‘no service here’ either. I again left empty handed. Unbeknownst to me, after two stonewalled attempts to buy something, 5000 of my points just disappeared and expired which wouldn’t have happened had they allowed me to order. I do not catch the train so have no reason to go inside through the gates requiring me to swipe my travel card/ GoCard. They have a counter on the outside and should be allowing people to order from it. I sent a complaint form to Maccas yesterday and received no response. Bizarrely, I received an automated survey today asking me to rate their problem solving to my enquiry- which they have ignored. I don’t know who is supposed to be calling people back as requested but it seems they’re just deleting enquiries. Laughable that they would have the unprofessional stupidity to then ask me to rate their lack of reciprocating contact. I tried to call this store just now to see if there’s a manager to give feedback to but the number just rang out. I don’t think they want our money- might give it to HJ’s instead. Joke of a store and management are no better. Would give 0 stars...

They don’t look at the order or make sure everything is there when they call out the number. And it can sit there for a good 5 minutes waiting for them to call out the number anyway so by the time you get your incorrect order, you’re probably running late for your train and dont have time to stand there and check the bag, let alone wait for someone to notice you so you can ask them to fix it.

I ordered hotcakes and a frappe with no whipped cream. Although without the cutlery, butter and maple syrup, those hotcakes i got are utterly useless to me and an absolute waste of money. And the frappe had cream on it.

I didn’t realise it was a mean feat to read the docket properly but you see one thing and automatically make it, dont bother looking at the rest of the docket. So i can’t drink my frappe and i can’t eat my hotcakes, lovely. I’m on a train for the next hour and a half with a bag of food and drink i can’t consume after a long day at work, so thanks maccas.

I understand you get busy, but this is appalling. If a customer orders something that is always served with other things, and you put together that order, make sure you grab the other things that go with it instead of walking away when the job is half finished. And as for the frappe, it said on the docket right under the frappe order: NO WHIPPED CREAM. Is this not something you look out for by habit? If not, it should be. Along with milk preference, etc. no whipped cream isnt always just a personal choice, it’s a dietary requirement. The store being busy is no excuse to miss...

My feet ache as I leave work, another day doing overtime. I walk with haste to Central Station in an attempt to reach my station before my train does. As I tap my GoCard and enter the station I realised that I have now gotten there too early, it isn't until I see the McDonald's that I realise how hungry I am. I decided after the long day I should treat myself to a cheeseburger and a McFlurry as a reward for myself. I wait for a very short time before my order is called and I collect my meal before heading to my platform. Upon opening my bag I see that my cheeseburger is hardly wrapped and appears to be assembled with all the grace of an elephant on an ice rink. I eat my tragedy of a burger regardless, the temperature comparable to the floor I sit on and it's taste rivals cardboard. Feeling defeated I remember that I still have my McFlurry and decide to dig in. It's an Oreo McFlurry and it tastes the same as it always does. Good. As I finish half my cup I notice something in my McFlurry, something blue. I pull it out to reveal an m&m. This is the greatest discovery of my life and immediately erases all the wrongs that cheeseburger has done to my mouth. As I look down at the little blue discovery, I put it in my mouth and smile. "Good soup" I...