McDonald's Mitchelton — Restaurant in Brisbane City

I am not one to usually write reviews or even complain when I have poor service. However my most recent experience at this McDonalds as so attrocious I felt the need to. Let me tell you a story,I go to this McDonald’s I order, two McSmart meals, two extra chicken and cheeses, a Big Mac, and a Mocha, now here is how they managed to fail on nearly every aspect of the meal. Out of the four total chicken and cheeses received. All four only had half a slice of cheese, the buns were all stale and cold as if just out of the refrigerator. Both sets of chips were stale and cold and tasted as if they were cooked yesterday. I am fairly certain the sprite I received had no syrup in it. It tasted like carbonated water. The mocha had no chocolate or sweetener of any kind, it tasted like warm milk. None of the hamburgers which came with the Mcsmarts had any pickles. The manager throughout the entire time I was in the restaurant was yelling repeatedly. He called out to every group of customers in the restaurant every order to ask if it was their order. When I asked him if I could half in cash half in card. First he said no flatly. Then he asked another employee to do it for him. The only positive experience, was that everyone was vaguely polite to me atleast, however I saw him being quite rude to another customer. The table next to me loudly complained about having hair in their burgers. Now to top this all off, the Big Mac I ordered was perfectly fine, due to this I am fairly sure all of these other issues were deliberate cost cutting measures, specifically that they deliberately provide cheaper items at a level of poorer quality with the assumption people will...

On arrival at the drive through in McDonald Mitchelton @ 1120 pm, on the 25th May I was greeted by abrupt voice asking for my order.

After reading the menu my companion and I selected a few items of food plus a drink.

The Man on the speaker was unpleasantly short and rude.

We drove to the payment and collection window where we finally sighted the unpleasant figure of the more mature , unshaven, and untidy looking person. We were hoping by that time that the service and food can and will only improve. After taking more then 8 minutes, the Man produced my drink. His tone of voice and visual attitude was not so friendly. The coffee was barely warm. Then we were told that the food will follow shortly.

Oh dear, the food was not very hot, wrapped without any care and the box of chips (large order) was 3/4 empty.

I was too disappointed and hugely surprised at the whole experience, that my will you drive back and complain was just too much of an effort. I suspect that would have been complete waste of time.

I wonder about the suitability of this particular staff member as a face of McDonald’s to be allowed to “meet, great and serve customers. The substandard quality of food that was produced and offered was unacceptable and yet on previous occasion, day time, was fully enjoyed and appreciated.

The staff member in question is probably due for retraining in customer service to adhere to the usual high company standards and customer expectations.

I can only, regrettably, feel dissatisfied and disappointed. The food was not eatable.

Please could you pass on my observations and criticisms to...

In the annals of dining disasters, my ill-fated visit to Maccas stands as a testament to the absurdity of life's misadventures. The day started innocently enough, with the promise of a quick meal at the renowned fast-food joint. Little did I know, my fate was sealed the moment a malevolent fly took an interest in my hat.

As the fly landed on my unsuspecting headgear, I swatted frantically, desperate to reclaim my peace of mind. Alas, my efforts were in vain, for the winged fiend made a swift escape, leaving me in a state of disarray.

Enter a young worker, bursting forth like a misguided savior. Their youthful enthusiasm, once admirable, had taken a dark turn. In their fervor to vanquish the accursed fly, they swung wildly, heedless of the chaos they wrought.

To my disbelief, the strike meant for the fly landed squarely on my noggin. The impact was jarring, and a sudden darkness enveloped me. I awoke moments later, disoriented and nursing a throbbing headache. The once-admirable worker stood nearby, stricken with guilt and regret.

As the reality of the situation sunk in, I couldn't help but marvel at the surreal sequence of events that had transpired. The fly, having eluded capture, was the sole victor in this absurd saga.

And so, I departed Maccas that day, nursing both a bruised head and a bruised ego, forever haunted by the memory of the young worker turned unwitting assailant. I feel like I’ve barely escaped that near...