BBQ Joe Cannington — Restaurant in Cannington

Had dinner here recently and had the most bizarre interaction with the young girl working there.

There was a dirty table for us to sit so we asked her to clean it. She picked up the dirty plates and left.. leaving the empty beer bottles from the previous customer on the table and did not even wipe the table. It still has spots of sticky sauces. We had to grab our own paper towel and wipe the table down.

Anyway, ordered the food using Entertainment Book which should give me 25% off, but after seated and calculating the total I’m realised she only took 20% off the bill. But I just can’t be bothered explaining to her.

After the food came out we asked for a couple extra plates, to which she replied “it will just be couple of minutes”.. then she proceeded collecting dirty plates, serving customers at the counter, for a good few minutes while we were staring confused because we can’t really start eating until we have the plates ready... until eventually we saw the chef walking out. So we asked him for some plates, to which he immediately handed them to us (because.. how hard can it be?!). Honestly so confused with what just happened.

Thankfully the food was great. Amazing bbq and priced reasonably well. So at least that made up for the experience. Hats off...

Pretty bad customer service.

We actually love BBQ Joes, the food is great. We order from them regularly but I don't think we'll be coming back. Yesterday we ordered, got home and realised a burger was missing from the bag. I called them straight away and they said they'd re-do the whole order for us. This was great because we knew that if we left home right away, the food we did get would be cold by the time we got back home.

When we got to the store the lady told us that actually they weren't going to remake the order, the manager decided not to. This was really disappointing because if you tell a customer you're going to remake their order so that it's all fresh and hot then wait for them to drive back and say you changed your mind, you're going to lose some loyal customers. The cost of re-making the small amount of food we ordered would have been minuscule and retained them a regular customer.

I also thought it was pretty poor the manager hid in the kitchen and let his staff deal with that. Talk to the customer yourself and you'll likely have a better outcome because it shows you care.

Despite it being your screw up, we had to drive back to collect our food we ordered nearly an hour earlier and then came home to eat cold food. We won't be back...

Was in the area and felt like burgers when I found this place and thank goodness I did! Upon first glance it looks like your average burger place from the outside but when you step foot in your greeted by one of the friendly staff who work here!

The burgers are American style and they have main dishes on offer ribs, Steak ect.

Honestly 10 out 10 for both burgers. The ghostrider has a cool charcoal black bun and the flavours all combined = party on your taste buds 🥳❤️

Chips are left for you to season with the salts/ sauces neatly displayed available with sauce cups for you to take as you please and a small sink to wash your hands before and after your meal (alot of thought into the design knowing customers will get their hands messy!)

There's a dine in and takeaway option and deserts are available but chefs special and changes weekly.

The chef and staff all deserve a pay rise and some more creid as they are the superstars who make this place awesome 🫶❤️ definitely recommend and suitable for all ages. Ground level making easy access for...