KFC Belconnen — Restaurant in District of Belconnen

OK SO HERE WE GO

My partner and I ordered food from this specific KFC tonight and I know KFC isn’t known for good service but I feel like I would’ve gotten better service from the dumpster out back than I did in store.

It was a simple order, a burger, a twister and some popcorn chicken. The lady at the drive through was very helpful in taking our order and sadly that is where the good service ended. After we paid and received our drinks it was a lengthy wait and as soon as we got to the window to collect our food it became obvious why.

If you looked through the window to see inside the “kitchen”, you would have first thought that you had accidentally ended up at a drive thru pre school. The staff were arrogant, disoriented, unorganised and THOROUGHLY under trained which I blame the entire management team.

There was a number of health and safety violations including chewing gum whilst preparing meals, not wearing gloves to prepare food, hair that was far from being tied up appropriately to name a few. As well as this, they had misplaced the order we had made, had multiple people ask us about our order and we were handed the wrong bag twice.

Once we had received our food, the burger was sauce less, the chips were cold with no seasoning and the twister looked like it was from the aftermath of a tornado.

If I was a health and safety inspector, I would have this store shut tomorrow and the management team looked into for further review because this is far from just a bad food review, this is a review for a store with workers who aren’t trained that are being managed by people who don’t know how to manage a team owned by a franchise that simply doesn’t care about customer satisfaction.

Take to this review as you wish but I won’t be...

I've given this KFC a few chances. The quality of the food is hit and miss. Accuracy of orders is poor, as there is usually food missing or incorrect. But the worst part is the customer service. With fast food chains I don't expect the gold standard of customer service. I also understand that many of the employees are probably school aged and in their first job, and I know that the pay isn't fantastic. But I assume no-one is forcing these kids to work here. If you hate being there, don't work there. They never speak clearly into the headsets, and so it is difficult to hear through the drive through speaker. At the window, I've been greeted with disinterest at best, but usually my reception is closer to contempt for the simple act of driving through for a feed. One employee in particular who I've seen working the window a few times is far more interested in talking to her colleagues, playing with her hair, and audibly using language that would make a sailor blush. I'm sure people frequently drive through with kids, and they don't need to hear that kind of language. I've literally seen her stand there playing with her phone, while my order sits on the bench going cold. There are clearly a handful of hardworking staff who keep things running as best they can, but they seem to be the...

start off Noone on counter again Woman is pulled from blind spot but ignores the customers choosing to start packing orders wrong Lady in counter ignored three sets of customers glaring at them clearly heard asking "what you want" often walking away before person even had a chance to talk.

Had cash in hand, Clearly said cash, Howrver Put through card Walked off Pretended to not hear. Another lady came to help sorts me out payment. She asks a young teen, what you want? Obviously he wants the food order number he's been clearly showing you since he arrived just before I ordered. His group had been waiting over 20 minutes in store for their food, there were two others ordering before me waiting for a while before I got there. Still didn't have their food when I left with mine. Somehow my food was made before the guy who had been waiting for 30 mins.

He was last to get his food.

Honestly having so many issues with this s woman and most of the young staff have very inappropriate conversations for public spaces let alone work.

Clearly can be heard from counter. 3 walk past ignore the person...