I Ordered A Vermicelli Salad Bowl recently ; I Picked " Fish Sauce " BUT The Staff Gave Me " SALTY Soy Sauce " ( Exactly 100 % From Chinese Soy Sauce BOTTLE ).....WRONG Sauce, Indeed :-((( !!! Also The SAUCE in the Container Was Spilled OUT Half of them in A Bag....I Had to Chuck 1/3 ( A Third ) of The Meal ( Vermicelli Salad Bowl ) Straight into The Bin and I Also Sent 3 Emails to Them But Received NO REPLY At All !!! :-(((( VERY BAD Customer Service !!! No Reply from Instagram as well as Facebook EITHER :-(( !!! One Staff member even Tried To Mislead Facebook by Saying that My Account is A Business Account or Ad Account in order NOT To Let My Messages Get ACROSSED via Messenger in Both Facebook and Instagram . How MANIPULATIVE IT is ........I am Totally SHOCKED by Discovering This from Facebook and Instagram Staff :-0 :-0 !!!
HONESTY is The BEST ...
Read moreAwful food. My deep fried I don't know what it was but certainly nothing I'm familiar with, was greasy and tasted like dirty oil the only thing I could identify was the tofu. Whatever it was it tasted like the oil was old and left a nasty bitter aftertaste. Outrageously expensive for vegetables and fake meat. You may as well go somewhere else pay the same price for real prawns or real beef. When we arrived the waitress wanted to sit us at a table that was literally adjoining another groups table as though we were part of their group. I asked to sit elsewhere and she looked at me as though I'd demanded her first born child and insisted it was the only available table for 2 when there was clearly other tables. I pointed to a table and asked if we could have that one and she advised it was a table for 3 I said fine we'll go somewhere else as I didn't want to sit with a group of people I don't know. Then she relented. The food was salty greasy and unsatisfying. Won't be...
Read moreJuly 2023 review.
Au Lac have let us down on more than one occasion.
The food is good, but unfortunately they use HungryPanda (Chinese app) for delivery, where the drivers seem to take more than an hour to deliver the food, continually making stops due to taking multiple orders. I ordered food at 6:05pm and as I write this review, an hour and ten minutes later, I am still waiting for my food. We also paid $15 delivery fee. If I knew this would take so long, I would've just got in the car myself and picked it up. Don't order from here for delivery until they fix their delivery service. This is the second occasion we have ordered food. No restaurant in Canberra that offers delivery service should keep their customer waiting that long, especially when they pay close to $80 for two dishes and an entree! Update: 7:20pm, another 15 minute wait according to the driver. Food is not worth rating now, because it will be cold and no...
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