I ordered a large fresh orange juice today because I had been unwell and really wanted one freshly prepared, not from a pre-pressed bottle. I understand that bottled pressed juice can also be fresh, but its pre pressed and already prepared when, I don’t know, which is why I was happy to pay extra for the fresh option.
When I ordered, the staff member went to speak to her colleague and they conversed in their own language, which I happen to understand. I clearly heard the colleague say to another colleague if she should make a fresh one and she has closed the machine. They were teasing each other, but instead of explaining this to me, the staff member simply poured juice from a pressed bottle into my takeaway cup.
When I questioned this, I was told the bottled juice is also fresh. I even explained that if I’m paying $10 for a smaller “fresh” juice, when I could get a larger size of the bottled version for the same price, how does that benefit me? It felt misleading and dodgy.
If they had politely explained that the machine was off and offered the bottled option instead, I would have understood and accepted it. Instead, there was no apology, and the staff member bluntly said, “I will refund you,” and handed back the money. I also noticed unprofessional behaviour between the staff, including hitting each other, even if just in fun.
I rarely leave negative reviews, but I believe the customer service team should act politely, communicate honestly, and not dismiss customer requests. This experience was disappointing and could be improved with better communication and...
Read moreIf you're looking for a refreshing escape into the world of exquisite flavours, look no further than TOP JUICE Canberra centre! I recently visited this incredible fruit juice shop, and I can't help but post about my experience.
First and foremost the quality of their juices is simply outstanding. Each cup bursts with vibrant flavours, showcasing the freshness of fruits sourced from fresh markets. I tried their mixtures of fruit salad and fresh bottled juice, don’t forget to request the ginger shot!👌, it is like having a mini-vacation in a glass! The balance of sweetness and tartness was just perfect, and it truly felt like I was savoring the essence of summer.
What sets TOP JUICE apart is not only their product but also their incredible customer service. The staff is genuinely warm and welcoming, making you feel right at home from the moment you walk in. They are knowledgeable about their offerings and eager to recommend combinations based on personal preferences. It was heartwarming to see how they took the time to craft each drink with care and attention to detail.
The overall customer experience was delightful! The shop itself has a bright and inviting atmosphere, making it a perfect spot to enjoy a refreshing drink after a long day.
I cannot recommend TOP JUICE enough! If you're a juice lover or just looking for a delicious and nutritious pick-me-up, this place should be at the top of your list. Treat yourself to a visit—you won’t be...
Read moreEverything here is bursting with freshness and flavour. The display alone is stunning — a colourful spread of vibrant fruit, creamy yoghurt, drinks, and other beautifully presented fresh foods that instantly catch your eye. I’ve been here many times and it never disappoints! Today I tried the Dubu chocolate cup with beautiful looking strawberries and it was pure heaven — sweet, juicy strawberries paired with a generous drizzle of velvety milk chocolate and Dubi topping. Every bite was perfection! I also grabbed a mango and yoghurt cup, they were both divine — so fresh, light, and full of tropical flavour. Everything here tastes like it’s made with real care and quality ingredients. The staff are always super friendly and welcoming, which makes the whole experience even better. Honestly, this place is just happiness in a...
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