McDonald's — Restaurant in District of Gungahlin

12:15am Friday 29th September 2023 after a long 12 hour shift called in to drive through on way home. Young guy taking order on drive through laughing so much (as were the people in the background) he could hardly get the standard greeting out, well he didn't really but I waited until he stopped long enough for me to get my order in. It is ok to have fun at work but there is a time and a place and this was not the time. I got a medium double pounder meal. Waited quite some time at the window with the young guy not even looking at me, talking to the other staff members in the shop, didn't see that I had cash out it was only when I didn't move that he finally looked at me to acknowledge that I was there and took the cash. Next window also a bit of an extended wait, not too worried about that as I thought freshly made. Was I so wrong. Driving off I took a sip of my coke, no ice, warm and flat. The chips stone cold and those that weren't hard as rocks were soggy (don't know how they managed that) but again cold (one degree above stone cold). Can't get the burger wrong...wrong again. First bite all I could taste was raw onion. When I opened up the burger I left a few onions on the bun the ones I took off covered the bottom of the box. At least it was warm but not freshly made hot (and it takes me less than 5 minutes to get home) and wasn't a double quarter pounder but a single one. First time I have been there on a weekend, usually during the week and there is an older male working there very efficient and hot meals, cold drinks. Worst experience ever, pity I can't give less...

Updated Review! visit on Monday 12.09.2022

McDonald’s Gold Creek has gone above and beyond with upgrading the playground over 2022! Finally got the chance to stop in for a play and we’re impressed!

The old playground still exists but next to it in its own covered space is a giant McDonald’s play space cube tower. The space while covered had open walls to allow for fresh air, we visited after rain and all the play surfaces were dry!

The cube tower features

• Soft fall rubber flooring

• Floor level games and wall art, sensory light button game

• a lower Toddler area that features easy to climb platforms and a slide

• Multiple levels up to 7 cubes high! Various routes and crossings with wall games inside the cubes.

• Platforms on this version of the play cubes are wider allowing for easier access for older children and adults

Would recommend for a play stop!

————————————— Visited on Saturday 20.03.2021 Clean playground Equipment and seating during visit. Was raining today but nothing is wet in this area (roof does a good job)!

Private McDonald’s Playground Location - 2 O'Hanlon Pl, Nicholls ACT 2913 ⭐️⭐️⭐️⭐️

Playground Structure plastic structure domed windows 2 plastic ledges from bottom to top floor nods and crosses inside bottom cubby steering wheel on top cubby with rail walls and high roof pilots dome with 2 wheels and clear dome plastic tunnel slide with ledge seat at top

Sign for playground rules found...

Absolutely TERRIBLE FOOD AND SERVICE!

We go here often and I am not joking when I say that every single time I order they get my order incorrect!!

I have ALWAYS had to go back and complain that something is missing or the order is wrong and shI w them how poor the food presentation is it is DISGUSTING to say the least !!!!

Yes I have complained so many times I even ask them to check my order at the collection window where they say it's been checked and it's OK only to find its WRONG! Very very frustrating!!!

Management seem not to care too much and very rarely offer to do anything other than apologise.

It was just recently that my son picked up breakfast and he didn't check the order before he drove off. When he arrived home we went to open the breakfast once again.....totally wrong with missing items. I was absolutely furious!!!!

I called and demanded that they replace everything then deliver to us. I was told they couldn't do deliveries because of covid so I demanded my money back and this time they actually did refund me which was quite unusual.

I refuse to go there anymore because if so many bad experiences....but if you do go to this Franchise please make sure you check your order before you leave it is the best advice I can give you.

I wonder if the owner of this franchise is aware of how poorly run it is and the quality of food that they present !!!! Maybe I should complain to McDonald's direct I might be taken...