I found a hair in my poached egg and sent it back to the kitchen. Unfortunately I had pulled the hair out and sat it on the edge of the plate instead of leaving it where I found it. This seemed to give the manager licence to say ‘nobody has hair like that on our staff, it must have been one of yours’. I looked over to the kitchen where everyone has dark hair like mine, the first one I saw having a beard the same length and curl of my hair! Not that this matters. Laying blame wasn’t my aim. Who knows how the hair got there? Getting that egg replaced was the proper response to my complaint. I was hungry and not in the mood for a big confrontation, particularly with a manager who has such a brazen lack of care for customers, so I ate what I could and left. I’m not fussy with food, but that egg certainly stayed on the plate!! Also the coffee was bitter. It’s a...
Read moreVERY disappointed. I ordered the Devonshire tea. I asked for butter after the scones arrived and the waitress said "Butter?" and I said "Yes please". She finished wiping the table she was wiping and walked away. I waited over 5 minutes and no butter. I went to the counter and asked the same girl could I have butter please. She said "There's a surcharge for butter". I asked how much and she found out from someone else that it was 30c. I said that was fine and I paid for and got one little sachet of butter (for two scones!). The butter was frozen and the scones were very crumbly already so the butter didn't spread and the scone was just crumbs after I tried to butter one (there was only enough butter for one half of one scone). The tea was a tea bag and a pot of water which wasn't very hot and the crockery was chipped. I certainly can't recommend...
Read moreThis is definitely the place where old people gather. Food didn't take that long to come out, but it really wasn't anything special. I ordered the Fish and chips, it just looked sad. There was about 7 chips on the plate, and the saddest looking salad I've ever seen. All the vegetables were separated and I can't really describe it any other way then it looking sad. The salad was also very small. My mum ordered the Lasagne and it was basically the exact same thing I got, but instead of fish it was lasange. Like there was no imagination put into the food at all. Also the only menu they have is up the front which is annoying when there are other people in the way. Like just print and laminate some menus. I can also imagine this would be annoying for some older people who find it easier to sit and look down at a menu. Drinks were fine, but we won't be eating...
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