Hungry Jack's Burgers Dubbo — Restaurant in Dubbo

Horrible experience with the service staff at this outlet. After one round of the burgers, we ordered a large onion rings. On tasting we found that they were chewy, probably kept in heated unit for long time. We returned and requested fresh ones. Staff said, 'that will take long time'. We were happy to wait as long as they were fresh. In less than a minute we got the new onion rings. We tasted them they were tasted like they were refried. Also burnt and overcooked. Which means they probably just put our rings in fryer to freshen them up and served back to us. On asking staff, 'if they are fresh', staff was rude and said, 'Maybe' and would not listen to any grieviences. Instead, spoke loudly and told us that he was talking to a brick wall. Thanks for the insults, team Dubbo. Next we spoke to the manager, who was equally rude and said, the fires were fresh (without even investigating). And to top it off she offered to replace the single missing onion ring from the previous batch that we returned! The management on all levels in this store is astonishingly poor. Which shows the standard of service for Hungry Jack's as a brand. At no point did we talk loudly, we were calm in inquiring and got insults in replies and got a petty replacement of single ring as a futher insult. We returned the whole batch to staff, with no apology from them and walked out of store. It's not a matter of only bad service it's a matter of insulting someone and their dignity. Will never forget this experience. We will escalate to customer service with...

The staff was either under trained or just straight out slack they couldn’t get our order correct at all even after repeating it multiple times to the lady she was down right rude towards me just because even after I paid and asked for receipt and then told her that it was still incorrect, out of four drinks they only got one correct. Then we will finally got our meal it was slapped towards and looked Horrible items from burgers were in the wrapper but not on the burgers. Then went inside to fix the meals up they two ladies were more worried about talking about us as customers to each other and we’re more worried gossiping then trying to at least some good customer service. Then when given the meals back they throw it in the bin another staff member went to go get it out of the bin the only reason we didn’t get the food back from the bin is cause we watched them to make sure we were getting fresh food. I will never re visit if we visit...

What a pathetic bunch! No greeting, no smile, no manners, just bad attitude. My order number was 1072 I hope the "management" review the video and terminate the two clowns behind the counter. Hardly anyone in the store, but it was an absolute mess with food scraps and rubbish scattered everywhere. It is beyond me how one can burn a bun and a meat patty and somehow still serve it cold. The "large" chips had 19 chips; yes I counted them because there were so few. I travel a lot and this is by far the worst Burger King I have ever been to, unfortunately I was unable to throw my order at the two disgusting individuals behind the counter. I have never been so angered by such pathetic service, the managers are clearly inept and need to be demoted or sacked too. I would be ashamed to tell anybody I worked at ...