KFC Miami — Restaurant in Gold Coast City

The service is VERY poor, I think this is the worst service I ever experienced in my life. I have put through an order using the KFC App, I paid and picked up from the shop and then when I got home I realised that 1/3 of the order was missing and almost all the remaining was wrong. I went back to the same girl that made me pay and put my order together, I showed her what was missing and what was wrong she replied very rudely telling me that she was going to give me everything again and I said that I only wanted what was wrong and what was missing. She put my things together and when I am about to live I decide to have a look inside to then find that she gave me the wrong order again. I looked at her and said "you gave me fried chicken again" and she replies "our grilled is broken!" , so I asked "why didn't you tell me from the beginning instead of giving me the same wrong order twice?" So she then started to verbally abuse me. An older lady then came and started taking her defence at start and then ended up giving me parcial refund back saying that she couldnt refund the whole amount because part of my order was a special from the app. I work in customer service too and I think you are doing it wrong, you should teach your younger ones how to talk properly and respectfully...

Order My bucket 9 piece Hot n Spice and 2 zinger fillets online at 8.15PM in their app. But, at the restaurant they said they only have 1 pc and can replace rest all with wings which, I refused and asked to put zinger fillets instead. But, they just thrown in 3 nuggets!!!and 6 wings When I went back, they rudely said they can only give wings and if not, asked me to wait 25 minutes. Is this a service? if you show a menu as available online, you should be able to serve them or prepare to lose a little as customers are important and their time. This shows they don't care and staff are rude, manager is like " if u want take it or else go away showing hands" wow!!! Never coming back. Also this is 3rd time something is unavailable and offered worst replacement to save...

Gave us chips, not even cooked. Hard and cold. Another time we got 4 go buckets..both only half filled..we have bought many mountain dew freezes, always only half filled with ice/drink. Never give any seasoning, although we specifically ask for seasoning. Friendly service although very little service. One young girl on counter has to pack orders and serve. Other sraff stand and watch her. unimpressed. Needs serious improvement. Love kfc, but this store struggles. Nice location. Just needs to improve a little. Pics show the amount of mountain dew freezes we got every time from kfc. Pic show go bucket half filled. Staff stand around staring....