McDonald's Robina Central — Restaurant in Gold Coast City

I placed an order and waited and watched other in store orders served which were placed after me. Then I went back to the counter and all of a sudden, the supposed Manager asked me if I was still waiting for the order to which I replied yes and obviously she knew exactly what I ordered without even looking at my order number.

I was eventually given my Toasted Banana bread but with the whipped cream/butter which is not served with the Banana bread. When I asked her to give me the regular butter she said we don’t have it. Well she never mentioned that when she gave me the bread and simply assumed I will take whatever crap they serve. But it didn’t end there. She offered me Honey as a replacement of butter. Wow I didn’t know you can use honey as a butter replacement in general. The things that you learn at McDonald’s Robina. The Banana bread which is usually very hard to get toasted properly from this store was toasted this time but at such a high heat due to rush that it was burnt at some places and not toasted at few places and inside was cold. A very common practice at this place. I had several instances where I have to ask them to toast the banana bread they simply do not toast the banana bread and will either give partially toasted banana bread or literally burnt at places and cold at other places. Unfortunate this is the only store closer to me so have no choice but to pray the staff on that day will do it properly but 99% of the time I have to request to fix it (retoast it). It is that bad. I felt horrible after having that banana bread possibly firstly because it was toasted improperly in a rush and secondly due to using honey with it. I wasted about 9 dollars and felt terrible for few hours in my stomach after eating it and looks like I wasted money to get something that was supposed to be consistent across the stores for which this franchise is known for. But it appears no one at this store and the Mermaid waters store (including store /shift managers) cares about the quality or consistency. The franchise should be cancelled and offered to someone who can maintain quality or the store should be simply shut down permanently. Terrible store, terrible service and...

Very disappointed with this store there always slow order is never correct and it’s always cold and chips never seasoned my family and i on our last visit wasn’t surprising to receive the same bad customer service from a manager Bridget in resolving a wrong order I called to try resolve a wrong order given to my family even went into the store then after Bridget kept me waiting by serving other customers keeping me waiting like I have nothing better to do she wasn’t concerned about me just making up excuses in not fixing my families order that they gave us the wrong items and missing items this store is always stressful to deal with and tried to use the toilet at this store to then getting told by a staff member our toilets are out order you can kfc next door has toilets you can use lol this McDonald’s is a joke we live in surfers paradise and our local store is way better managed and always clean and order is always current just like Mermaid waters store if you need to go to a McDonald’s in Robina don’t waste your time at this store you will regret it just like my family and friends of ours that has the same problems when they...

Seems to be a common problem with drive though as it’s unorganized in this Meccas. Ordered breakfast takeaway through drive through on 1/9 around 10am. After paid for food got instructed by a lady staff (manager?) to wait in waiting bay (2 car spots) as was told front car is about to leave. Got abused by the front parked car driver as he’s still waiting for food and not leaving after staff attended dropped off his order (seems wrong order given to him and need to be rectified) and rear car driver abusing me saying the front car not going anywhere yet, I was stuck in middle drive way waiting for either to go. The staff/manager who gave instructions should get abused and screamed at by abusive drivers, not me!! Waited for 10-15mins for order also. Very unpleasant experience and start of my day. 2 huge problems with this busy location’s drive through. Under staff and 2 car wait spot only. Simple! Please get it...